Avoya Travel – American Express Reviews

(263 reviews)
401 E. Las Olas Blvd, Suite 1400
Ft. Lauderdale, FL 33301
1-888-320-4675
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Host Agency Details

Affiliations:
American Express
Previous Year's Sales:
$100 million+
Host Type:
Host Only
Accepting:
Beginner Agents, Experienced Agents
Members Of:
ASTA, BBB, CCRA, CLIA, IATA, NACTA
# of Contractors:
1000+
GDS:
Not Offered

About Avoya Travel – American Express

VOTED BEST HOST AGENCY

Avoya Travel, an American Express Travel Representative, traces its roots back more than 50 years to a Hawaiian travel company owned by the Andersons. Avoya Travel is built on Integrity and Professionalism™ and has a long-standing reputation for being one of the world’s most innovative marketing and travel technology companies. As an American Express Travel Representative for 30 years, Avoya is recognized as the best and most-awarded host agency with the most successful independent agencies in the industry and has continued to see record success year over year in its network of elite travel professionals.

AVOYA ADVANTAGE™

•   Live Leads™ — New Clients Sent To You

•   Unparalleled Support

•   Top-Tier Commissions

•   Patented Technology — Agent Power™

•   Award-Winning Marketing

•   American Express Travel Benefits

•   Stellar Reputation

•   And Much More!

Avoya offers the first, and still by far most successful, travel leads program — Live Leads™, sending new clients directly to you, available 24/7 through its patented technology — Agent Power™. Avoya also offers an Agency Marketing Platform (AMP) — a fully-integrated web-based program that no other host or franchise offers, award-winning support resources and professional education, along with American Express Travel benefits, exclusive offers for your clients, and more.

BECOME A PART OF THE SHARED SUCCESS™!

Avoya has a program for both experienced travel agents and entrepreneurs new to the industry. Travel agency owners, travel professionals, and others interested in owning and operating their own travel business should contact Avoya Travel at 1-888-320-4675 or [email protected].

Join The Future Of Travel, Today.

Avoya Travel – American Express4.65625248

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Avoya Travel – American Express Reviews

263 Reviews for “Avoya Travel – American Express”

  1. Danielle Lewis
    October 15, 2018 at 12:22 pm #
    Rating

    Avoya University professional development courses and the advice from Avoya staff via webinars is amazing!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  2. Stacey M Provencio
    October 15, 2018 at 10:52 am #
    Rating

    In this company it’s all about moving up as long as you put in your work. And they are all about helping you succeed. Because we don’t treat this like a business we treat it like family and in return we get those customers coming back because they know they can trust we will get the job done and take very good care of them.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was never hosted by this host agency

    Did you find this review helpful? Yes   No

  3. Alex Diaz-Rivera
    October 11, 2018 at 6:04 am #
    1 / 2 found this review helpful.
    Rating

    I will try to be as simple as possible. The Avoya Network is great or at least has been for me… why??? for my surprise after I joined the network I was able to book not 1 but multiple cruises per day (when connected to live phone leads) to the point I still have reservations all the way to 2020, of course I should give credit to myself as I guess I may be a good sales man..??? well, I don’t consider myself a sales man at all and don’t want to be, however, I do strongly believe that if you love what you do your customers can feel it so there you go… the result.. the sale (I do have 20 yrs of customer service experience and I am a world cruiser). When I signed up with Avoya I was aware of the 70/30 commission rule which was ok for me (this is not my main income) as they do a lot of marketing to get those leads… however… here is the issue and please pay attention. When a customer books a vacation with you they will call you back and want to talk to you and so do you, right??? That customer normally will have questions and may need to make changes, special requests, etc .. of what I call a “Maintenance Call” to their reservation… here we go….at this point by the time you are done and customer go in their Vac… that 30% becomes like making $1.00 an hr or less sometimes as if you know this industry you can spend hours on the phone with the Vendors. Avoya call center does not help you at all with maintenance calls…. and WAIT… don’t you dare to be unavailable… because if you are multiple times… let me tell you… DRAMA, DRAMA, DRAMA…. the call center/customer service line are instructed to open a “CSE” (Customer Service Event) to the agencies in the network and those CSE are bad for you… in my case and at this point I can say… the call center/customer service dept are in my “I don’t like them”… they have opened on me so many CSE for even stupid minor things that don’t even make sense…let me give you an example: Customer comes back from their cruise calls back to complain about their onboard acct….ONBOARD ACCT… that has nothing to do with the agency… guess what.. I got CSE… the other day… I claimed a live lead… I picked up the line.. couldnt hear the call center agent…she didnt call back.. there you go another CSE…. why is the call center doing all these..???? the answer is very easy management…. and the name of the manager is Steve Hirshan a very prepotent man and extremely PROPERLY RUDE… when I say properly rude.. I mean… he writes very nice but you can feel how prepotent he is by the way he expresses himself in writing.. you can actually even find replies from him in these reviews in which he uses caps on when replying to negative reviews (remember he is manager). I have never met Steve Hirshan neither never spoken with him on the phone and I have no desire to ever meet him or speak with him. Again, Avoya travel is great because of their leads but not because how it is managed, they have so much room for improvements. I was accused by Steve Hirshan that I booked an Avoya Customer with another company as I am affiliated with several major big companies (as I disclosed this since day 1). I explained to him that I did not book that customer, however, his reply once again as prepotent as he is… “yes you did… no confusion .. it is fact and I have no intention of offering you any further Avoya clients”. One thing Steve Hirshan doesn’t know is I am actually a network myself… and I did not book the customer in question but again… Steve Hirshan (God) is the manager so he has spoken. I really think in order for new agencies to keep making the Avoya Network as great as it is… Avoya Travel needs to get rid of Steve Hirshan… Avoya Travel/Netwwork is great because of their leads NOT because the way it is managed… leads generate income.. that’s the bottom line so Steve Hirshan is not doing anything for those customers to call Avoya… the affiliated agencies are the ones who are performing the sale and with Steve Hirshan’s management style is really a nightmare/road block to be within the Avoya Network. Avoya Travel/Network needs to revise their rules in commission and the call center/customer service should at least provide a little assistance to the agencies in the network, like taking payments or simple minor things which at the end help the affiliated agency and the customer. I am aware that we are Independent Agencies and that the call center doesn’t work for us as I am sure that’s what the prepotent Steve Hirshan will reply to this review… HOWEVER, Steve Hirshan.. our affiliation is no free of charge.. and the bottom line the one who will benefit the most on this is the Customer. Thank you!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

    • 3 / 4 found this review helpful.

      Alex,

      Thanks for your feedback. We take all feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

      Avoya has a well-earned and long-standing reputation as THE host agency that’s all about Integrity and Professionalism™, THE host agency with the highest support levels and THE host agency with the most successful Independent Agencies. Even so, we’re not the ideal host agency for every independent agency and I think it’s fair to say from your comments that the Avoya Travel Network may not be a good fit for you and your independent agency.

      Rather than address your claims detail by detail, I will instead point out that hundreds of other Independent Agencies who’ve posted their 5 Star reviews on this site have had an entirely different and very positive experience in the Avoya Travel Network.

      If you would like me to setup a call with you, me and our Co-Founder, Van Anderson, to discuss your experience in detail please let me know.

      Thank you,

      Steve Hirshan
      Senior Vice President of Sales Support
      Avoya Travel
      [email protected]

      Did you find this review helpful? Yes   No

  4. Elena Acosta
    October 9, 2018 at 2:33 pm #
    1 / 1 found this review helpful.
    Rating

    Excellent host agency, with incredible people supporting you and the best program for booking and invoicing. Prompt payment to agents.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  5. Bob O.
    October 5, 2018 at 6:42 pm #
    Rating

    The people I’ve worked with at Avoya are fantastic. It’s a very team friendly environment. I feel like everyone I’ve dealt with really is pulling for my success, which is incredibly comforting, supportive, and inspiring. This has been for every step along the way. I have already referred one agent and will be bringing additional folks onboard to my own agency. Many thanks to all the wonderful people that have been part of this journey so far!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  6. Jackie Harrison
    October 5, 2018 at 11:58 am #
    Rating

    There are alot of host agency out there but NON compare to Avoya Network!
    The support and integrity of this company is by far the most professional in the industry!
    Everyone is SO knowledgeable and helpful, from the training staff to the support staff… is’t an amazing company that truly wants you to succeed!
    I really feel blessed to be apart of this organization!

    Sincerely,
    Jackie

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  7. Michele Erbrick
    October 4, 2018 at 1:03 pm #
    Rating

    There is so much to learn in the business of selling travel and Avoya University has provided me with a firm foundation on which to build my ever increasing knowledge of not only cruising but travel itself. I would recommend Avoya Travel Network for any newbie getting into the travel business.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  8. Lorena Munevar
    October 3, 2018 at 5:46 pm #
    1 / 1 found this review helpful.
    Rating

    I’ve been affiliated with Avoya for almost 10 years.
    Avoya offers amazing support to the travel agents. Promotions are clear and easy to understand. The system is friendly and we can always reach out different departments if help is needed.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  9. Gail Wohl
    October 2, 2018 at 11:04 am #
    2 / 2 found this review helpful.
    Rating

    The integrity of the company, the back- office support and the fantastic relationship established with all the vendors..

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  10. Marianna
    September 21, 2018 at 9:50 am #
    2 / 2 found this review helpful.
    Rating

    I really like this host agency, I’ve been with them for 9 years, great contracts, and credentials with vendors in the industry and wonderful support team.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  11. Carleen Lett LETT'S TRAVEL LLC
    September 20, 2018 at 4:04 pm #
    2 / 2 found this review helpful.
    Rating

    I believe that Avoya believes that the key to their success is my success!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  12. Stephanie Abualrob
    September 20, 2018 at 2:48 pm #
    1 / 1 found this review helpful.
    Rating

    I feel that everyone at Avoya is on the same team! Everyone is very efficient and does what they say they are going to do….INTEGRITY to the core! I feel that all the sessions, webinars, etc that are available to me are invaluable and help to empower me as a new IA…now to make sales!! Thanks so much, Avoya for ALL you do!!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  13. Star Hawk
    September 12, 2018 at 7:45 pm #
    1 / 1 found this review helpful.
    Rating

    I just start with Avoya and I love them! Offers great support and the fact there are live leads offered on a regular bases is very helpful.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  14. Pamela Fryburg
    September 12, 2018 at 2:09 pm #
    1 / 1 found this review helpful.
    Rating

    I joined Avoya as my host about a year and one half ago.

    Couldn’t be more thrilled.

    Between the continuing education opportunities, support and leads.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  15. Joanne Corman
    September 11, 2018 at 3:40 pm #
    Rating

    The best of the best happens by being affiliated with Avoya! The resources available to us such as leads to claim, the personal closeness of being like a Family working together and the exceptional technology available!

    With Avoya Travel you are never alone. People and Resources are always available.
    With Avoya Travel you always have clients to work on through lead availability.

    As a former host agency I am now affiliated with the Avoya Network and love it!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I was previously hosted by this host agency

    Did you find this review helpful? Yes   No

  16. Kathy Burk
    September 11, 2018 at 12:51 pm #
    1 / 1 found this review helpful.
    Rating

    These reasons are all important – FREE Live Lead System and FREE Mastermind Coaching Program – AND awesome vendor relationships! Avoya Travel is the BEST host agency to be affiliated with!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  17. Irene Campbell
    August 30, 2018 at 7:35 am #
    2 / 4 found this review helpful.
    Rating

    Avoya wants me to succeed!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  18. Melanie
    August 29, 2018 at 2:39 pm #
    2 / 3 found this review helpful.
    Rating

    I have been with Avoya over 10 years. I love the ability to work where and when you want.
    This is probably the best benefit for me, as I have to travel almost every week.

    Great support as well.

    Thank you Avoya.

    Melanie

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  19. Linda Lawrence
    August 22, 2018 at 12:15 pm #
    1 / 2 found this review helpful.
    Rating

    Opportunity to run your own business at your own pace. Very good support and assistance when needed.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  20. Anita H Clapp
    August 21, 2018 at 4:28 pm #
    1 / 2 found this review helpful.
    Rating

    Family owned by a family that really cares about ALL the IA’s. Assistance is never more than a SR away. I never feel foolish when asking a question. Well, maybe when I hear what the answer is. The point is, everyone is very willing to help and NEVER makes me feel like I should know the answer!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  21. Michael Cadogan
    August 17, 2018 at 5:24 pm #
    4 / 4 found this review helpful.
    Rating

    The question: what is the main reason that I love Avoya?

    The answer: there are so many reasons it is a difficult task to name just ONE. It is a toss-up between the Live Lead program and the unprecedented level of support and teaching.

    Michael

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  22. Anonymous
    August 17, 2018 at 12:12 pm #
    5 / 6 found this review helpful.
    Rating

    Avoya University staff has been very helpful and the knowledge base resource has been beyond helpful. This is my first attempt in the travel business and it is much more complicated than I anticipated. Avoya’s training and programs have helped me and continue to help in my much needed development.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  23. Kathy Fairbank
    August 9, 2018 at 6:09 pm #
    6 / 6 found this review helpful.
    Rating

    I give Avoya Travel a 5-star rating as a Host Agency for the following reasons: High level of integrity, supreme support and marketing by Avoya staff, world’s greatest database and booking engine and the Mastermind program as it increases my productivity and bank account balance.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  24. Linda Isbell
    August 9, 2018 at 1:54 pm #
    5 / 5 found this review helpful.
    Rating

    I love and appreciate everything Avoya stands for. They are upfront and honest. Easy to work with. Plenty of leads to work with and I am now at a point, 5+ years, where my repeat business is around 75% of my overall business. I love the buddy system and overall support.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  25. Janel Fidalgo
    August 6, 2018 at 3:18 pm #
    7 / 7 found this review helpful.
    Rating

    I have been with Avoya a little over 8 years and have no intention on going anywhere else. The reason I give a 10 is because you have the total package, You have the Leads, The Booking Engine, the Marketing, the Support System, the ability to work as much or as little as you want and make as much or as little as you want. You also have the feeling of family. You can work from anywhere. There is a Buddy System. I could go on and on.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  26. Jackie Harrison
    August 2, 2018 at 2:35 pm #
    3 / 5 found this review helpful.
    Rating

    Update Oct. 5th, 2018:
    There are alot of host agency out there but NON compare to Avoya Network!
    The support and integrity of this company is by far the most professional in the industry!
    Everyone is SO knowledgeable and helpful, from the training staff to the support staff… is’t an amazing company that truly wants you to succeed!
    I really feel blessed to be apart of this organization!

    Sincerely,
    Jackie
    _______________________________________________________________________________________

    I have been with Avoya Network for a few months and I am SUPER EXCITED to have found this company!
    Every single employee is SO professional and full of Integrity!
    I truly feel blessed to have made this choice to be apart of such an amazing team!
    I look forward to working with them for many years to come!
    Jackie

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  27. wafa puckett
    July 30, 2018 at 6:40 am #
    5 / 7 found this review helpful.
    Rating

    Every single Avoya member are always making sure to follow up with me, as their are all extremely friendly and professional

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  28. Jeni S
    July 27, 2018 at 4:42 pm #
    6 / 7 found this review helpful.
    Rating

    I am currently an independent agent in the Avoya Network. I am new to the travel industry and researched several host agencies before joining Avoya. I am extremely pleased with my decision for the following key reasons:

    1. the Avoya technology platform is easy to learn and provides great support for my business
    2. the team of Avoya employees backing up the independent agencies are professional, friendly and provide responsive and timely technical support when needed
    3. Avoya’s long-standing relationships with travel vendors provides a competitive advantage when closing sales
    4. The Avoya live lead system provides a boost to your business aside from pounding the pavement to generate your own personal business.

    My business continues to grow with Avoya, and I am proud to be part of the Avoya Network.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  29. Mark Mundon
    July 27, 2018 at 6:42 am #
    7 / 7 found this review helpful.
    Rating

    The main reason would be the leads.

    I was only in the business for 2 years prior to joining Avoya, and those 2 years had me to the point of failure, due to no source of leads.

    It’s not easy, but you can grow and succeed in this group. I could not do it in Expedia Cruiseship Centers, my initial host.

    Also, I like the group rates we sometimes have, especially with Celebrity and Royal Caribbean.

    When you hit on a good group rate, you have a great advantage.

    Thirdly, the AvEx’s (Avoya Extras). When we have PPGs or good OBCs, it also puts us at advantage.

    Most leads are shoppers, at least to some extent, and if we don’t have something extra to offer, we have much less chance of winning the lead.

    Best,

    Mark

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  30. Carson Watson
    July 26, 2018 at 11:10 pm #
    1 / 2 found this review helpful.
    Rating

    The support for conducting your own business on your terms is why Avoya hits a homerun all the time. It takes time and patience to develop a clientele but once you get going, everything comes into place.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  31. Margie Settler
    July 26, 2018 at 6:51 pm #
    4 / 5 found this review helpful.
    Rating

    Overall a wonderful group of people both other agents and staff…… with a terrific administrative team, the best support staff as well as all of the educational opportunities offered everyone each and every day. Live leads of course are the main draw to first working with Avoya as a host agency, but once you are learn the ropes, it almost becomes secondary to the opportunities offered. I feel as if I am part of a great family of friends and that holds great weight when you work most of your time compared to leisure time. Simply said, I love Avoya for many reasons.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  32. Ed Harper
    July 26, 2018 at 6:02 pm #
    5 / 6 found this review helpful.
    Rating

    Your score: 10
    Your feedback:

    This is a very good host agency that really is moving along with technology and moving as fast as the world is moving . You can always call someone if you are in need of a answer of a question that you may not know. There is always someone in the forum that would help.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  33. Katie Alonzo
    July 3, 2018 at 3:03 pm #
    5 / 5 found this review helpful.
    Rating

    It has been an absolute pleasure being affiliated with Avoya Travel.

    It’s so evident that everyone wants to help the “newbies” succeed every step of the way.

    When I first started the business, I was not too sure of myself, as far as being able “to do it”! I guess that’s normal, as I had no previous experience in the industry.

    From the call center agents who so nicely ask if I’ll take a lead, to the tech support agents who ALWAYS help, and optional Mastermind leaders who really stand behind you, because they WANT you to succeed….I always know that someone has my back.I don’t feel like I did at the beginning.. This is the start of something brand new to me…and look forward to every day as a new adventure.

    I am very optimistic that I will do well selling cruises, and know that I will always have the support of Avoya Travel.

    Katie Alonzo

    Great Escapes Cruises

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  34. karin rossmann
    June 19, 2018 at 3:27 pm #
    41 / 46 found this review helpful.
    Rating

    I was planning to sign up with Avoya. After going through the required CLIA courses and doing all the prelims to start the business, I was provided the IA agreement to sign. Upon review of the agreement, there were several terms in the contract that were completely different and/or very vague in favor of the host agency:
    1. The agreement states that Avoya “encourages” it’s agents to obtain E&O insurance. There is no verbiage stating it’s mandatory, nor are there limits set. Before the agreement could be finalized, I received an email stating that they REQUIRE E&O with Avoya also listed on policy, with minimum coverage of $500k. When I pointed out that their contract stated otherwise, I was told “you have to do it” if you want to work with us.
    I was also told, verbally, that you can’t participate in their Live Leads program without the E&O insurance, again there is nothing in their contract that states this condition regarding live leads. I have worked in other industries that require E&O, but always had the company cover the agent, not the other way around.
    2. You have to include a credit card number on the agreement for charges and fees. The wording is “including, but not limited to” monthly fees etc. I was certainly not comfortable with this, as they could charge any amount for any reason and I would have no legal recourse. Again, they refused to change this clause.
    Once I had initially inquired about joining, the were quite aggressive in pushing me to complete everything. I would be very wary of signing up with this company. Clearly a legal agreement is not binding to them and they feel they can make up requirements on the fly. This is not the was I do business, and decided to sign up with another host agency.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was never hosted by this host agency

    Did you find this review helpful? Yes   No

    • Steve Hirshan, Senior VP of Sales | Avoya Travel
      July 5, 2018 at 2:16 pm #
      29 / 34 found this review helpful.

      Hi Karin,

      Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

      Avoya has a well-earned and long-standing reputation as THE host agency that’s all about Integrity and Professionalism™, THE host agency with the highest support levels and THE host agency with the most successful Independent Agencies.

      I’m very sorry that, in spite of our best efforts to be clear and upfront in all our communications with you, there were still some areas you did not think were clear enough. For example, while you say it was not clear to you that your independent agency would need to get an E&O policy with at least $500K we think it was made very clear, and here’s why.

      On March 15, 2018, very early on in our efforts to determine if Avoya was a good fit for you and if your independent agency was qualified to join the Avoya Network, we sent you an email summarizing several important terms of our potential future relationship. One of these was regarding the need to obtain E&O insurance where we made it clear that a “minimum coverage of the E&O is $500,000”. We received a reply from you the same day, with no questions, stating “yes i acknowledge”. E&O was also discussed with you over several phone calls. I don’t know how the need for a $500K E&O insurance policy could have been made clearer.

      You mention that in “other industries” the “agent” is provided E&O by the company. That may be true when the “agent” is really just an employee and not the owner and manager of their own business, but it’s not the case at Avoya. Independent Agencies in the Avoya Network are not just “agents”, they are truly independent business owners and, as such, pay their own expenses like all other real independent businesses.

      Finally, you bring up our ability to charge your credit card for “monthly fees” and others, and that we could charge your credit card for “any amount for any reason and I would have no legal recourse”. That’s simply not true, nor is the claim that “a legal agreement is not binding to them”. Remember, our reputation as THE host agency known for Integrity and Professionalism has been earned by always “doing the right thing”.

      We’ve refunded 100% of what you paid Avoya and wish you the best with your new host agency.

      Steve Hirshan
      Senior Vice President of Sales Support
      Avoya Travel
      [email protected]

      Did you find this review helpful? Yes   No

  35. Tracy Travels LLC
    June 19, 2018 at 11:26 am #
    12 / 12 found this review helpful.
    Rating

    After extensive research, I chose Avoya as my host agency because of the requirements involved in order to join. Avoya ensures that you are educated about their company, the companies they partner with and the travel industry. I’ve been with them for a few months now and I know I made the right choice. I’ve gotten one on one mentoring, opportunities for continued learning and the marketing Avoya provides is amazing. I get leads every single day. I couldn’t ask for a better Host company than Avoya!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  36. Edward R Walker
    June 3, 2018 at 8:48 pm #
    10 / 10 found this review helpful.
    Rating

    The support that I get from Avoya cannot be beat by any competitor. It has been a slow start for me but every time I had a question or problem, it was taken care of immediately. When I call a vendor and say I am with the Avoya Travel Network, things go a lot fastr and smoother. I would encourage all my friends to join Avoya. I thank you for your support and encouragement.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  37. Debra Minter
    June 1, 2018 at 2:15 pm #
    4 / 5 found this review helpful.
    Rating

    Avoya has everything I need built in. I just have to know where to look or who to ask. The community forum is great. I just discovered it and it was very helpful. I now know I am not alone. There is a support system. Being new to the industry I have so much to learn and I have access to everything I need to be successful.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  38. Michelle Gummo
    May 22, 2018 at 7:13 am #
    5 / 6 found this review helpful.
    Rating

    The ongoing support provided. The feeling of “in-it together” is very real.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  39. Betty Ursino
    May 13, 2018 at 8:41 pm #
    2 / 4 found this review helpful.
    Rating

    Avoya does every thing it can to help make us successful

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  40. 6 / 6 found this review helpful.
    Rating

    I recently affiliated with Avoya and could not be happier with my decision. I graduated with a Bachelors Degree in Hospitality and Tourism, and have previous years experience working for Marriott Hotels. But my goal was to always be a Travel Agent. After years of being a stay-at-home Mom I wanted to jump back into my field. Throughout Career Quest, Avoya University, and the creation of my LLC they have held my hand and guided me every step of the way, and continue to assist me when I have questions. I’m happy to be “On Board” with Avoya.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  41. Kandy Benedetti
    May 3, 2018 at 5:51 pm #
    5 / 6 found this review helpful.
    Rating

    I can’t say enough good things about Avoya. I tell potential Independant Agents that life before Avoya I was a travel agent that was wandering around going nowhere. After I joined Avoya now I’m the one going somewhere with a great network of people guiding me through the process. Avoya has made a big difference in my business and if you want to take this leap and have the drive and the passion the rewards are endless.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  42. Cami Poole
    May 1, 2018 at 9:18 pm #
    5 / 5 found this review helpful.
    Rating

    I really appreciate how much time and effort goes into making sure everyone succeeds. I have always enjoyed being a travel agent and having my own agency just makes sense but there is always room to grow and improve and Avoya really helps with the process. The excitement and enthusiasm everyone has rubs off on me and I can’t help but be excited every day I log into work. The suggestions always work as long as I apply them. I think its just fabulous how well of an oiled machine this is.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  43. Stewart Scarborough
    April 30, 2018 at 2:42 pm #
    4 / 5 found this review helpful.
    Rating

    What I love the most about Avoya is the work any where, any time aspect of it. I live in a separate state from my parents. December 2016 my Father took ill. He passed away the end of January 2017. Due to Avoya’s work any where any time aspect I was able to go up and be with my Father during the illness and stay with my Mother after his passing and help take care of arrangements and still work and take care of my customers. With a sticks and bricks office I would have had to use all my vacation and sick time and possibly even go on family leave. There are other great things, but that’s the biggest for me.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  44. Janel Fidalgo
    April 30, 2018 at 2:02 pm #
    4 / 4 found this review helpful.
    Rating

    Love My Job!!!! Avoya has the technology and tools to enable us to succeed in a great business. Work at home, do as much or as little as you want. Your Income is your own decision. No boss looking over your shoulder. No arguments with colleagues in a cubicle next to you Create great relationships. The ability to travel. Theres more

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  45. Nikki Tracy
    April 24, 2018 at 9:54 pm #
    5 / 7 found this review helpful.
    Rating

    I think one of the greatest aspects about Avoya is the cohesiveness of the Independent Agents and Avoya’s mechanism to help them connect. I honestly don’t think I would have made it this far without the support in the Community Forum. Avoya promotes a professional relationship among the agents, allowing new IA’s like myself to learn from seasoned veterans.

    As well, the support offered by the Avoya team is also simply amazing. Whether it’s the Mastermind team with the opportunity to grow your knowledge, or the support personnel who work with us in ever aspect of the client or trip, everyone is top notch!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  46. Jody Mulford
    April 13, 2018 at 12:54 pm #
    6 / 6 found this review helpful.
    Rating

    I love this company. The support, training and service is fabulous! I’ve just referred two other independent agents and one has joined, the other is in the process. Thanks AVOYA, exactly what I was looking for!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  47. Travel-Lyn LLC
    April 13, 2018 at 10:48 am #
    10 / 10 found this review helpful.
    Rating

    Although I have traveled extensively my whole life selling travel was all new to me. Avoya has been great for someone coming into this without a travel agent background. The learning & support especially since joining the Master Mind group has been key to getting me to where I am. I researched and considered a number of host agencies and am glad I chose Avoya. My advice to any new IA would be to not measure yourself by others. Although you will never stop learning there is a lot to learn just to get up to speed. Days of frustration & a large time commitment for learning is overwhelming at first but by 6 months there will be less doubt. Be patient. Also give yourself a break by not trying to learn to many vendors at once.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  48. Karen Rao
    April 12, 2018 at 7:35 pm #
    5 / 5 found this review helpful.
    Rating

    All the support that I received is invaluable to someone new to the industry. Everyone is very caring in answering questions and all the webinars helped me learn all aspects of travel.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  49. Johnny Lumpkin
    March 30, 2018 at 6:21 pm #
    7 / 7 found this review helpful.
    Rating

    The resources you provide to each and every IA is second to none. I don’t have enough words to express my gratitude to this company for its unparalleled level of professionalism and expertise. You are a host agency’s host agency: You listen, adapt, and implement. I have only been in the Avoya network for 60 days, and I wish I knew you sooner. I thank God for Avoya Travel!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  50. Stephanie Rinehart
    March 30, 2018 at 6:11 pm #
    5 / 6 found this review helpful.
    Rating

    I love the accessibility of the Avoya Network and how I may be in business for myself but not by myself. I love that there is a support group out there at the main offices and the Mastermind program is fabulous! I’ve been with them for over 10 years now and looking forward to many more years to come!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  51. Lila Salmeron
    March 20, 2018 at 6:55 pm #
    9 / 10 found this review helpful.
    Rating

    I’ve been with Avoya for over a year and my experience has been terrific. It was easy to set up my business and affiliate with them. Their live lead system is great. Yes, you will get leads that have no interest, but so do brick and mortar stores. People browsing and gathering information. That is were your sales technique kicks in. It gives you ample opportunity to sharpen your approach to selling travel. I’ve spoken with other agents here at Avoya and their business took off immediately while others it took some time. My biggest success has been on the repeat client. Ultimately, it’s up to you if you succeed or fail. Avoya tries to offer you all the tools – take advantage of it. I’m very grateful for what Avoya has been able to offer me.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  52. Elaine Claggett
    March 19, 2018 at 6:44 pm #
    4 / 5 found this review helpful.
    Rating

    Lots of available training, resources, and accessibility, and the live leads program.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  53. Jamie Smith
    March 19, 2018 at 5:52 pm #
    51 / 56 found this review helpful.
    Rating

    Hi, I just wanted to tell you all a little bit about my experience with this company. I also want to point out that most of these good reviews were just days in between and most clustered all on the same day, as seems to be a pattern if you go through them all, that should be a red flag for anyone reading them.

    My husband and I both signed up with them a couple years back. Some background, we have both been business owners of several very successful brick and mortar businesses, not travel but in another industry. And sold all at top capacity and top dollar. Those businesses are still in business and doing well with the foundation and training we left them with. We currently own a business that is doing very well to the point where we won several awards from our franchise. Both of us are educated people and know business.

    From the very beginning it was a nightmare. When we filled out our business forms which were simple and ones we have filled out many many times for our other businesses we were told they were filled out incorrectly. One was a direct deposit form, W9 Reference Form and the last was a credit card authorization form. My husband got asked to redo his approximately 15 times and I was asked to redo mine close to 30 times, all in Docusign, until I started taking screen shots and sending them to the person handling this piece of the business, knowing the forms were filled out correctly. Then suddenly they were fine. This was done by a woman named Melissa who I think was just abusing what little power she had. We have filled these forms out in our careers more times than I can count and can do them in our sleep. Apparently this is a problem because the president of the travel school we went to told us to watch for those forms, that apparently they were very “hard to fill out”.

    You can’t schedule your training until the forms are filled out so my husband got his date first and mine was several days later. I was sitting in on his training on our computer in our living room and when the trainer realized I was watching with him and it wasn’t my training date they said I would have to leave the room. In my own home. On my own computer. Completely ridiculous. I thought I would go through training twice and they should have been glad I was willing to do that. Of course I didn’t leave.

    The tech, when it worked was awesome. Like I said, when it worked. The so-called live leads shouldn’t be confused with viable leads. They were just people that had to sign up to look at the deals on the website. Almost none were ready to make a decision. Despite that, I sold my first cruise my first week. My commission on that was $25 by the time they got their cut and I spent a lot of time on it. My brother in law had signed up to look at deals some time before I was with Avoya and wanted to use me to book any future cruises and they wouldn’t allow me to have his business as business I brought with me and wanted to pay me as if he was a live lead provided by them which is a drastic difference. He doesn’t even remember signing up with them. My advice to him was go directly to the cruise company. They cruise 5-8 times a year, it would have been smart for them to do the right thing.

    I then sold another cruise, a rather expensive European cruise and again, I didn’t make nearly what I should have given the time I spent on it. Then I booked a third cruise, again European, and I never received ANY of my commission on any cruise I booked. Did I call and try to get my money? No. We only got into this because we thought it would be fun and we would get discounts on travel. My experience during the forms incident, and the poor treatment by Jennifer Anderson who I begged to help with that situation told me it was going to be a fruitless effort. So I walked away. I think the problem was that there was a another company with the same name as mine under their umbrella which they failed to mention or I would have picked another name. In fact, they didn’t even know, I had to call their attention to it.My husband got such a bad taste in his mouth because of the first few encounters he never even tried to sell anything. We were both charged separation fee’s even though he never went beyond the training.

    In closing, I think the training was ok, the tools were ok, the tech was good when it worked but the management is absolutely terrible. You absolutely have no recourse if something goes wrong and had I gotten paid, the compensation was terrible. Which also factored into my decision to not take them to task for not paying me. It simply wasn’t worth it. I would definitely go somewhere else.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I was previously hosted by this host agency

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    • Steve Hirshan, Senior VP of Sales | Avoya Travel
      March 21, 2018 at 1:15 pm #
      17 / 31 found this review helpful.

      Hi Jamie,

      Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

      We would be happy to address the issues you referenced, however, we have never had an Independent Affiliate with the name Jamie Smith, so it’s a bit hard to reply to the specifics above.

      From some of the comments above this seems to go back quite a few years. Filling out business forms correctly is certainly something we would expect from any business owner. If it took thirty times to fill out a few basic forms, perhaps that should have been a red flag to all of us from the start that this relationship was not going to end well.

      I think it is fair to say that Avoya is not for everyone. I am glad that you found a partnership that is working out for you now.

      Why are host agency reviews clustered on or around the same day? Well it’s not really a sinister reason as suggested above. Every week we survey our agencies who have just hit their first sixty days with Avoya or are about to renew with Avoya. For any of you who are familiar with NPS Surveys you know how important the ongoing measurement of your service levels are and how valuable the feedback is. As part of this survey process we also ask our agency owners to post reviews on this site as well. No different than you probably do on your own website with your customer reviews.

      I appreciate your fairness in pointing out what you thought was good about Avoya Travel. The staff at Avoya works hard to help the Independent Agencies in the Avoya Network and is very proud to be voted by travel professionals as the ‘Best Host Agency’ for the last four consecutive years. Avoya is a family owned and operated company that traces its roots back more than 50 years ago. From humble beginnings, the company has evolved into what today is known as the #1 Host with an elite and very successful network of independent travel professionals. We are known for having a reputation built on Integrity and Professionalism™ and will never quit striving to better serve Independent Agencies like yours.

      I wish you all the best of luck in the future.

      Steve Hirshan
      Senior Vice President of Sales Support
      Avoya Travel
      [email protected]

      Did you find this review helpful? Yes   No

  54. Alana DeGarmo
    March 19, 2018 at 9:51 am #
    1 / 1 found this review helpful.
    Rating

    I have been with Avoya for about a year and a half. Everyone there is incredibly supportive, they have tons of educational opportunities and information, and the prices are the best for clients.

    Avoya is terrific!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  55. Tony Sasso - Tony's Travel Biz
    March 16, 2018 at 7:01 pm #
    6 / 6 found this review helpful.
    Rating

    Avoya is a great travel company! They have a great booking system called Agent Power, which makes it easy for me to access numerous travel options for my customers. In addition, the commission payments are much quicker than my former Travel Company, World Ventures. Avoya doesn’t require you to recruit other people into the business in order to be successful. You can be successful and profitable with Avoya without that massive and annoying multi-level marketing pressure that came with my other company.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  56. Kathy Burk
    March 6, 2018 at 2:44 pm #
    4 / 4 found this review helpful.
    Rating

    Viable Leads, the latest technology, support for everything we need, and the experts who are not only involved in management, but also that support us every day – especially those wonderful people in the call center

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  57. Helen Daley
    February 26, 2018 at 1:34 pm #
    4 / 4 found this review helpful.
    Rating

    I joined Avoya Travel in 2005. I can say with absolute certainty; it is the best decision I have ever made, except for marrying my husband. Avoya Travel provides the tools and support for success. By taking advantage of all Avoya delivers, there is no excuse for failure.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  58. Amber Cope
    February 26, 2018 at 9:14 am #
    8 / 8 found this review helpful.
    Rating

    I am just starting out in the travel industry and Avoya has provided me with lots of support and guidance while I am learning.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  59. Leslie Hill
    February 24, 2018 at 2:42 pm #
    8 / 8 found this review helpful.
    Rating

    March of 2018 will be my 20th year with Avoya, 8 in an office (when they had them in So.Cal) and 12 now from home as an AI. I will be with them until I retire! This agency has the technology and support that can make any Affiliate a success.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  60. Aubyn Williams - Williams Travel and Tours
    February 1, 2018 at 2:06 pm #
    6 / 6 found this review helpful.
    Rating

    The lead program is second to none, as is the efficiency of the website. Technology is state of the art, and Avoya leads the industry in innovation. Great respect, wonderful promotions and commissions are advantages of affiliating with this esteemed company. Owners and staff truly care about their affiliates.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  61. MICHAEL SIEMENS
    February 1, 2018 at 1:41 pm #
    2 / 2 found this review helpful.
    Rating

    Largest Amex affiliate – with great buying power
    Oriented to hundreds of home based agents – with great tools

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  62. Sue Loope
    January 31, 2018 at 9:18 am #
    4 / 7 found this review helpful.
    Rating

    Avoya has an amazing support system, including the incredible Mastermind program. And without the live leads I wouldn’t be in business!

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  63. David Locke
    January 16, 2018 at 10:56 am #
    6 / 8 found this review helpful.
    Rating

    Avoya makes it possible for independently affiliated agencies to succeed, by allowing us to focus on selling and service. By providing high quality live leads, we can leave the marketing and advertising to Avoya and concentrate on what we do best.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  64. pj Johnson
    January 15, 2018 at 10:46 pm #
    1 / 3 found this review helpful.
    Rating

    Worked for me for more than 12 years!!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I was previously hosted by this host agency

    Did you find this review helpful? Yes   No

  65. Roger Parys Agency
    January 12, 2018 at 11:43 am #
    3 / 5 found this review helpful.
    Rating

    Avoya is at the cutting edge of technology. They are very fair when it comes to commissions, response time and actual best pricing. They treat you as a friend rather than a business number. They also have a great knowledge base for you to learn all you need to be successful.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  66. Susan Derrow
    January 12, 2018 at 11:32 am #
    2 / 3 found this review helpful.
    Rating

    I have been in the cruise industry for 36 years, working for cruise lines and owning my agency. I joined Avoya Travel 9 years ago and have never looked back. This was the best business decision I have ever made. The integrity of the company, special negotiated prices and amenities to offer my clients, the Live Leads program and fantastic support they offer are the top 4 of many reasons.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  67. Steve Hale
    January 11, 2018 at 8:54 am #
    1 / 2 found this review helpful.
    Rating

    It is my honor to be a Independent Affiliate with Avoya. Your agency with the live leads program is the absolute best. The support and assistance of this family business is second to none. I definitely would recommend anyone looking to enjoy a career in travel to get started right away. I thank you for the ability to be associated with Avoya!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  68. Maria A Bello
    January 10, 2018 at 7:35 pm #
    1 / 2 found this review helpful.
    Rating

    I appreciate the fact that Avoya Network provides a good technology, great marketing and above all, make you feel you are important to them.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  69. Princess Young
    January 9, 2018 at 11:42 am #
    10 / 10 found this review helpful.
    Rating

    Having made the decision to change host agencies to one with the offer of live leads I did tons of research and took the time to evaluate my wish list. I have to say Avoya answered all questions within 30 minutes of submitting a questions during the process, and others well, I’m still waiting to hear back on those questions. From the first call to every day questions the response is not only timely, but professional and yet very personal. The live leads have increased my business dramatically and I could not be more pleased with my decision. I just wish I had done this sooner! The technology makes my follow up and paperwork almost effortless and is top notch. Highly recommend.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  70. 2 / 3 found this review helpful.
    Rating

    Avoya Travel is a great host agency to work with. The management and support staff are very knowledgeable about the travel industry. They have a very encouraging and fun educational program. They are always willing to help you succeed with your business. It’s a pleasure working with Avoya Travel.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  71. Richanda Morgan
    January 6, 2018 at 11:22 am #
    10 / 11 found this review helpful.
    Rating

    I have been with Avoya Travel for about 3 years now. I started with a different host agency and left them for better support. I have not looked back.
    The platform is easy to use and they easily respond to your requests. If you are new to the industry I think they are the best host agency possible.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  72. Darlene Gore
    January 5, 2018 at 8:16 pm #
    5 / 6 found this review helpful.
    Rating

    It is a great Host Agency, you are provided with all the tools to be successful. The lead program is an excellent program for those that do not have a customer base or new to the business. Exceptional education opportunities and support system.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  73. Rhonda Robinson
    January 5, 2018 at 2:02 pm #
    4 / 4 found this review helpful.
    Rating

    Outstanding support and unlimited opportunity! Best decision I have made since opening my agency 14 years ago.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  74. yvonne Rodriguez
    January 5, 2018 at 1:50 pm #
    3 / 4 found this review helpful.
    Rating

    I have been with Avoya Travel going on 10 years now, and would not hesitate to refer anyone to work with them. They are very professional, and their integrity is the core of the business. The support staff is wonderful, and I love working with them. I have not thought of working for anyone else from the day I signed on.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  75. BJ Woodyard
    January 5, 2018 at 12:13 pm #
    2 / 2 found this review helpful.
    Rating

    Amazing support of the IA’s through innovative programs, promos, communication, Mastermind Program and more.

    Many thanks to the Avoya Team for the opportunity to be a part of the Avoya Family!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  76. Tina Williams
    January 5, 2018 at 12:11 pm #
    1 / 1 found this review helpful.
    Rating

    I have 39 years as an agent and 10 of those years has been with Avoya. Being an travel agent is a job I love and Avoya has been of great help in maintaining that frame of mind. I find their system easy to navigate, their support is excellent and the leads are good.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  77. Debbie WIlliams
    January 5, 2018 at 11:55 am #
    Rating

    12 years ago I was a new agent working from home for a different Host Agency. I came upon the America’s Vacation Center, now Avoya, booth at Cruise 360 in Ft Lauderdale. After speaking with Jeff, my goal was to increase my business enough to be able to join their host agency. I joined in September 2006 and have never looked back ! With their continued support, education, technical offerings they are what I consider the best. Many thanks to the Avoya family for a very successful business opportunity !

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  78. Anita Clapp
    January 5, 2018 at 11:09 am #
    1 / 2 found this review helpful.
    Rating

    The fact that this is family owned and I actually feel if I want to talk with you or another family member of Avoya Travel I can. The support we have from everyone is fantastic. I never feel like I am left out in the cold with a problem. Thank you, for allowing me to be a part of your family!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  79. Beverly Stenger
    January 5, 2018 at 8:36 am #
    2 / 2 found this review helpful.
    Rating

    I’ve been an Independent Affliliate with Avoya Travel for 11 years, and was affiliated with other hosts prior to that. Avoya is the best! The main reasons for my 5 star rating is the competitive rates for my clients, up to date technology, back office support, and prompt payment of commissions.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

    Did you find this review helpful? Yes   No

  80. Brenda Rodriguez B&R TRAVEL, LLC
    January 4, 2018 at 6:22 pm #
    3 / 3 found this review helpful.
    Rating

    I love having my own business, B&R TRAVEL, LLC and working from home is such a blessing, and having Avoya as my host company. Avoya brands their success to partnering with American Express and working with top tour operators and cruise operators. When I need assistance, it is there, and working with superior staff, normally it just takes a little while to get an answer, sometimes immediately. I am so glad I went with Avoya, and I would not change. Avoya is excellent for giving you their leads, and offers great discounts on many of the tours and cruises. I would never go with another host agency. I love that any agent must be LLC. Working in the travel industry for other travel agencies, for many years, there is no comparison for internet travel agencies. Avoya is the best host agency!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  81. Lisa Long
    January 4, 2018 at 5:59 pm #
    5 / 7 found this review helpful.
    Rating

    I first decided to affiliate my independent business with Avoya Travel because of their Live Leads™ program and the low financial investment. Getting new clients delivered directly to me based on my specialties seemed like all I needed to make my business successful.

    Once I experienced Avoya Travel’s excellent sales support, motivating webinars, cutting-edge Agent Power™ technology, and more, I realized how far my host agency had exceeded my expectations.

    I have now been affiliated with Avoya for 7 years and am still loving them. I Love the Live Leads, the Avoya staff support and the interaction with the Avoya IA’s. I can’t say enough about Avoya.

    It is through their support that I now have a very successful travel business.

    I’ve taken full advantage of Avoya’s many training opportunities and my sales and commissions have soared!! In my 2nd year I received the “Best of the Best” award from Avoya Travel and over 90% of my customers came from leads they provided.

    Avoya Travel is highly respected in the travel industry and they have my respect. I am very proud to be affiliated with Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  82. James Baughman
    January 4, 2018 at 5:53 pm #
    2 / 2 found this review helpful.
    Rating

    the staff of Avoya with all of their help and expertise and the amazing promotions from the promotions dept. is my reason for the 5 star rating. The staff is very friendly and professional, very easy to reach and the above with the very best technology in the business is a reason i am proud to be affiliated with Avoya Travel year after year.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  83. Beverly Brent
    January 4, 2018 at 12:34 pm #
    Rating

    I love working with Avoya. It has been the best decision I ever made.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  84. carmen
    January 4, 2018 at 7:56 am #
    1 / 2 found this review helpful.
    Rating

    The support and professional cannot be beat! 10 Plus They really care about my clients! I love that never any booking fees and Amex bonuses.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  85. Audrey Crowley
    January 4, 2018 at 6:27 am #
    Rating

    I have been with Avoya 9 years. .in the Travel business 34years. Short and sweet ,They are great.,! Free Leads, Great support and get paid weekly ., glad I came on board. !

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  86. Kirsty Elstad
    January 3, 2018 at 8:27 pm #
    12 / 12 found this review helpful.
    Rating

    OK, so I’ve only been with Avoya for 2 1/2 months. The onboarding was pretty thorough. If I find things I don’t understand there is always a way to get the answers. Is this easy? NO, But is this rewarding? YES!

    The only reason I didn’t give it a 5 star is that I wish I could have a booking engine attached to my site. Some people just don’t want to talk to an agent. They want to feel like they can take care of it themselves.

    I’ve enjoyed all the support as well as the live leads.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  87. Amy Evans
    January 3, 2018 at 5:21 pm #
    11 / 11 found this review helpful.
    Rating

    I am new to the travel industry, but I have a passion for getting people on fantastic trips that suit them.

    Being new to the field, I was worried about my success in travel sales. The support given me by the Avoya team is unbelievable. I am never belittled when I ask questions, and there is ALWAYS someone available to help me out.

    I am so happy to be affiliated with Avoya!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  88. MaryBeth Hennessy
    January 2, 2018 at 7:11 pm #
    16 / 16 found this review helpful.
    Rating

    I started with training through Quest, which included training by Carnival Cruise Line and, when that was completed, I went through Avoya training with Avoya University. I have seen some complaints about this process. However, I am very glad I went through the whole process! I had not worked as a travel agent before and without this fantastic training I believe I could not have done this. It brought me through forming my LLC, Onward Voyager, so everything has gone smoothly. As I started accepting leads, I was not booking much. Then I was assigned a one-on-one coach for 3 sessions and with his advice my bookings are starting to come quicker. I am just under 3 months in and have been invited to join the Mastermind Program and getting more leads than I can handle! I am looking forward to learning from the best how to streamline and increase my booking rates. Loving working as an affiliate for Avoya!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  89. Bryant Hargrave
    December 14, 2017 at 10:16 am #
    16 / 16 found this review helpful.
    Rating

    So I worked with Avoya for six months, and I can admit truthfully that it was not successful outing due mostly to me. The tools are certainly there to be successful. It looks like they are about to roll out mobile friendly versions of their software which will be a huge plus going forward. I found from a tech side Agent Power to be a tad dated in its interfaces. But that is a minor complaint. Like everything this requires a time commitmment and I found myself short on the time to really make this successful. So 4.5 stars for me, because in good conscience I won’t leave a perfect score when it did not work out. But don’t read into it anymore than that. Avoya made plenty of tools available to be successful, and you can be successful if you put the time and effort into it.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was previously hosted by this host agency

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  90. Audri
    December 12, 2017 at 10:55 pm #
    8 / 8 found this review helpful.
    Rating

    Well I gave Avoya a 10 because I am new to this type of Industry and getting to know Avoya’s CRM system would be hard, but there is so much support no matter how many questions I ask. I always feel like everyone is always willing to help you. So many ways of acquiring knowledge through the webinars and Avoya University. It seems Avoya wants me to succeed, so yes I will give a 10. Truthfully I have never been around so many people willing to help you and have a company that wants you to succeed.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  91. Far Borders Travel, LLC
    December 7, 2017 at 6:27 am #
    1 / 3 found this review helpful.
    Rating

    I am impressed with the general and individual support and the overall integrity of the Avoya operation.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  92. Charlene Mason
    December 6, 2017 at 10:52 pm #
    4 / 4 found this review helpful.
    Rating

    I give Avoya a 5+ rating because of the support provided to help you succeed. I would recommend them to anyone wanting to jump start their travel business. Thank you for the continued support and educational information needed to make my business the best that it can be.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  93. Darlene Bailey- Baileyz Travel, Inc.
    December 6, 2017 at 5:01 pm #
    Rating

    Overall the system is great and there is enough learning support to help the IA’s be successful!!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  94. Iris Haynes
    December 6, 2017 at 4:22 pm #
    1 / 1 found this review helpful.
    Rating

    Everyone go out of the way to help and its family oriented

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  95. Jeana Woods
    December 4, 2017 at 10:03 pm #
    2 / 2 found this review helpful.
    Rating

    Great service from start to ongoing. Excellent vacation prices, I’m constantly blown away by the prices Avoya gets with top vendors! . Extremely helpful when getting started-I’m not new to the travel industry but I did just start my own travel agency. Every time I felt lost or insecure I could easily find the answer.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  96. Traveldreemz LLC
    December 4, 2017 at 8:22 pm #
    2 / 3 found this review helpful.
    Rating

    I would recommend Avoya to any Travel Agent who seeking to become successful.

    1. The Lead System
    2. The fairness of the commission split
    3. Having a mentor and role model as Tammie Ritchie and others to guide you every step of the way so that your agency can grow and be successful is key.
    4. Avoya is the top agency, cutting edge software and systems.
    5. The superb relationship Avoya has with vendors.
    6. Best of the Best

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  97. 3 / 3 found this review helpful.
    Rating

    Joining Avoya has been the best thing I have done. I love the support received from the Support Team. Everyone is so helpful, I couldn’t do it without them. I am new to the travel business as well as to Avoya and am very thankful for the support I have received since joining Avoya.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  98. April A Smith
    October 19, 2017 at 6:55 pm #
    4 / 4 found this review helpful.
    Rating

    Avoya runs like a well oil machine. Without the support and encouragement from your team I would Not have made it this far. Your team knows just when to step in to move IA’s to the next level. Avoya Travel is a top notch organizations . I highly recommended this company.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  99. Barbara Graddy
    October 9, 2017 at 5:35 pm #
    7 / 7 found this review helpful.
    Rating

    As a new agent brand new to the industry having the support desk is priceless! The support team with their industry and system knowledge are very responsive and never make me feel like any question, no matter how basic, is a stupid question or a waste of their time.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  100. Justin Sgobbo
    October 3, 2017 at 5:47 pm #
    3 / 3 found this review helpful.
    Rating

    Avoya Travel has been very supportive to me as a new independent agency owner. They have created a culture of support and unity, which allows for agent growth and development.Their lead program has enabled me to grow my business faster than going at it alone. The support and professional development has really helped me in my journey. I hope to work with them for many years to come.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  101. Aiste
    September 16, 2017 at 3:00 pm #
    20 / 20 found this review helpful.
    Rating

    When I was searching for a perfect hosting company for my travel business, first thing I did was look at their website. How advanced and appealing is it? Is it professional and updated? If I was a customer, would I purchase vacation from this company? I must say Avoya by far had the most updated and professional website I’ve seen in my search. Another fact that brought me closer to Avoya is their belief in the real value of attending a travel school before joining Avoya. That to me speaks volume. Avoya don’t just work with anyone, they strive for professionals who are knowledgeable and ready to close leads.

    The onboarding process wasn’t any different- everyone was super helpful! And once you start taking Avoya leads and booking your own leads, they still “hold your hand”. It’s important to me being new to the industry to be able to ask questions wherever, whenever. Professional development webinars offered to us agents are outstanding and very helpful. One thing to keep in mind- it’s hard work just like everywhere else. Don’t expect leads to fall into your lap and close within your first call. Avoya leads are high quality, but like every other sales job, it requires persistence and follow up. If you are struggling, Avoya team will schedule one-on-one to help you with your selling strategy.
    If you are not looking to work Avoya leads, I still suggest choosing Avoya as your host. Their software is easy to use and keeps you organized. Due to high volume and strong supplier relationships, there are many great offers that will help you close more leads.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  102. Colleen Baez
    September 15, 2017 at 8:39 am #
    6 / 6 found this review helpful.
    Rating

    In this era of easy internet access around the globe, I would never be able to compete as an independent agency without the incredible support offered by Avoya, and the Live Leads program is simply invaluable. I can’t say enough about how happy I am to be a part of their network of independent agencies.

    The array of professional development opportunities available, including one-on-one coaching sessions, is second to none and the operating system is both advanced and user-friendly. I wouldn’t even consider another host agency!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  103. Shari Weisberg
    September 12, 2017 at 2:33 pm #
    4 / 4 found this review helpful.
    Rating

    I want to thank Avoya travel for giving me the opportunity to join their community. Since I joined in July I have nothing but the highest regard for the professional education and support that I have received from Avoya. I have been a travel agent for 7 years and I have never learned more about the industry than I have from Avoya. All of the webinars and one and one meetings have been so helpful and informative. Anyone who as the opportunity to work with this fine organization should take advantage of the partnership. I look forward to many happy and prosperous years with Avoya.

    Warmest regards

    Shari Weisberg
    Just Because Travel

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  104. Alex Lakatos
    September 8, 2017 at 11:49 am #
    6 / 8 found this review helpful.
    Rating

    ” As someone new to the travel industry I was very pleased with the high quality and readily available support provided by all the Avoya education and support team. My requests for assistance were handled promptly and very professionally”

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  105. Melissa
    September 3, 2017 at 3:15 pm #
    33 / 38 found this review helpful.
    Rating

    This is the worst host agency ever. I was with Avoya for 2 years. Initially when I sign up with Avoya, I was so excited and thought that they were a great company. Their lead generating system is ok, there is a lot of times I questioned why I did not receive leads in certain specialties and received a lot of junk leads even though my performance was good and close quite a few leads. Some days I would sit around wondering why I was not receiving leads and getting any sales. But, apparently all their top performers and seasoned agencies where given most of the leads and receive help through their mastermind program. I request a one on one session and was not offered any kind of suggestion on how I can improve my overall business performance and was told I should not select certain luxury specialties like Amawaterways because I was not ready for that. However, I did anyway and did great working with that vendor.

    Any how I am really upset because I got sick at the start of the year and reach out to the company for help in at least waiving the $49 monthly fee until I was well. Management was the worst, they showed no sympathy on how I was feeling and gave me no option but to cancel my contract and said I would also lose my commission. They have outstanding commission for me and I have been trying to get in touch with the company and they have block my number. When I dial their numbers I get nothing but a busy signal. When I try their numbers from a different line it goes through.

    Overall I had like working with the company due to the fact that they provided leads and never had a disagreement with anyone there. I would re consider resigning a contract with them because I am now well, but they have blocked all my calls. Not that great of a company for doing that, after all I made over $500,000 in sales with them they kept 70% of the commission and gave me 30%.. This was like a side job for me and I did great because I had my 2 year old daughter home with me and loved the flexibility of working from home.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I was previously hosted by this host agency

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    • Steve Hirshan, Senior VP of Sales | Avoya Travel
      September 8, 2017 at 5:44 pm #
      32 / 44 found this review helpful.

      Hi Melissa,

      Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

      When you made the decision to have your independent agency leave the Avoya Network it must have been difficult for you. I’m glad to read that you have your health back. Let me address your feedback –

      Because of your personal circumstances not only did we pay you 100% of everything due, we paid more. You go on to say that the “top performers” are given most of the leads and “receive help through their mastermind program”. That’s true, by design, and absolutely for the benefit of the Independent Agencies (IA) in the Avoya Network, let me explain.

      First, our optional Live Leads program, the first and by far most successful travel lead program, uses a patented algorithm that offers customer leads via phone and electronically. Unlike some other lead programs, Avoya does not charge for leads – we only share in the commissions in what we call our Shared Success model – so yes, by design leads are offered first to those IAs that are most able to make bookings from the leads before they are offered to IAs that are not able to book as many of them. But as you know, even new IAs with no experience are offered Live Leads – some with no travel sales experience have booked more than $1,000,000 in their first year. Of course, not all leads close but given a passion for travel, entrepreneurial spirit, an ability to sell and hard work – there is no better leads program.

      Second, as you already know because you were a participant, our award-winning Mastermind Program offers optional professional development for new and experienced members in the Avoya Network – coaching, one on ones, best practices and more – nothing else like it available anywhere.

      Thank you for your honesty when you say that you liked “working” with Avoya because of the Live Leads and that you “never had a disagreement with anyone” and that you “did great” and “loved the flexibility”. Everyone at Avoya works hard to help independent agencies and is very proud to be known as the ‘Best Host Agency’.

      Finally, while we’re honored that you’d like to have your independent agency once again join the Avoya Network, we think you should find another host that might better meet your needs and expectations.

      Best wishes to you Melissa, your family and your independent agency.

      Sincerely,

      Steve Hirshan
      Senior Vice President of Sales Support
      Avoya Travel
      [email protected]

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    • Cindy Nate
      January 4, 2018 at 8:02 pm #
      8 / 15 found this review helpful.

      Every example she gave for her dislike of Avoya Travel is completely wrong. I’ve been in the Industry for 15 years, 8 years with Avoya. This is a great company, they allow you to run your own small business. The invest a lot to support their IA’s, marketing, technology, webinars, personal webpage, etc. They are a true partner. You need to take some responsibility for yourself. When my Mom was dieing 2 years ago, I too, asked if I could suspend my contract. I was told it is not something they do and that applied to everyone, it was not personal. It is what is, I moved on. You may not like the rules, but they are for every IA, and no one gets preferential treatment.

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    • W Jenkins
      May 7, 2018 at 7:04 pm #
      30 / 31 found this review helpful.

      I’m currently searching for a new agency and this website has been beyond amazing in assisting with my research. I’m presently deciding between Avoya (host) or Cruise Planners (franchise) and I am reading through reviews to help sway my decision.

      …and that’s when I came across this review which Melissa seems to have rated fairly at 2.5 stars. It was based on her personal experience which was explained in enough detail for other readers to understand.

      My message to Steve Hirshan, Senior VP of Sales is,

      It’s okay to make your point without your message being condescending. Your response seems very passive aggressive, inappropriate, and completely unnecessary. Sure you said a few nice things in there, but again, in a very condescending manner. Show some kindness….show some empathy….show a little respect…and pretend that everyone who reads your comments are planning to make a decision based on the words you’ve written. At least pretend that you care. Your message had a “nice nasty” tone that’s okay when you’re communicating with and want to be a little stern with your kids or a friend, but not for communications where you’re the face of a company someone may want to establish a business relationship with.

      I have an interest in joining the Avoya family, but your message to Melissa is deeply troubling and discouraging.

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  106. Angie Beck
    August 29, 2017 at 11:42 am #
    20 / 20 found this review helpful.
    Rating

    When I decided to start my part time travel business, I did a lot of research into Host Agencies. I knew I needed a host agency early on in my travel business journey as I had never run my own business or sold travel and have a full time job. When I first called Avoya to get information, I was impressed with their professionalism and their program. Their core values are based on integrity and professionalism and I’ve seen it every step of the way as I’m learning this business.

    Avoya referred me to Career Quest for general travel agent training, and then once I completed the training I was able to begin the Avoya Academy. The education and training that Avoya provides is easy to follow, comprehensive, and overall very well done. The best part for me is that I could do it on my own time; after work and weekends. There were a couple of live sessions and I was able to attend on a Saturday.

    One of the advantages of Avoya is their live leads program, where by Avoya sends you contact information for people who have queried their web site requesting information. The education offered by Avoya combined with their live leads program is fantastic, but the one thing that has been the absolute best for me is the support I have received from Avoya. I have had so many questions as a new independent agent and I have consistently received timely and accurate information that has helped me close a few sales – and I’ve only been doing this three months!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  107. Robyn Jacobs
    August 23, 2017 at 1:20 pm #
    8 / 8 found this review helpful.
    Rating

    I started my own independent agency and joined Avoya Travel 3 months ago as I was looking for a change of career and I am so glad I did!  I love the live lead program as it gives me a chance to grow my business much quicker without spending my own marketing dollars.  The staff is so supportive always willing to help, I even love the one-on-one sessions.  The daily webinar offerings help give me a chance to learn about all the vendors and how to sell the product.
    I am so glad to be part of the Avoya team!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  108. Marie Rosenbaum
    August 19, 2017 at 8:16 am #
    26 / 28 found this review helpful.
    Rating

    I’ve been a marketing agency owner for 12 years before I decided to start my own travel agency. I joined Avoya Travel with 1.5 year of travel experience working as an independent agent at a brick and mortar agency. I wanted to make more money while having adequate support but also have the opportunity to drive my destiny by owning my own business. It was super important to set my own hours, and still have leads coming in after traditional 8 to 5 business hours. As a one-woman show; Avoya’s online presence, marketing and lead generation system seemed the perfect fit for me.

    I’m currently working part-time at strange hours sometimes while raising my one-year old. The way Avoya is designed, it allows me to work when I can, whether it be during the day, late at night or on the weekend. I have sold in my last 6 months the same amount I sold in 18 months at my past agency. I can’t wait to see what I can do when I’m able to dedicate myself full-time to the business!

    Reasons I love Avoya Travel, and you will too:

    • Live Leads: Turn faucet on by phone or email and receive leads without having to advertise. The better you become in a specialty, the better the leads get. The harder you work, the more you are rewarded.

    • Company: Techy online company constantly growing, very introspective, interested in process improvement and feedback from their network. Avoya works with people/agencies who are serious about their business. Professional learning opportunities are endless at Avoya, from sales tips videos to vendor webinars, even live one-on-one sessions designed to grow your business. Avoya truly loves their independent agencies and it shows in the way they interact with their network, through various communications on every day basis.

    • Staff: Huge amount of dedicated staff specializing in the business of travel. No question goes unanswered. The support request system and the staff answering all your questions are absolutely amazing. You will not feel alone or unsupported.

    • Technology: The quoting and invoicing system is super user-friendly and visually appealing for clients. Everything is tracked and is very organized.

    • Vendors: Specializing in a specific vendor pays off because it allows you to be a true product expert, plus you get to sell what you like most. Understanding the consumer and exclusive Avoya promotions in depth translates to more bookings.

    • Money: You get paid fast… on weekly basis. Due to preferred relationships with vendors, Avoya also gets top commission amounts.

    • Client: Best interest of client is very important to Avoya. They make sure that clients are taken care off. Avoya has tremendous buying power and solid relationships with vendors, which translates to great pricing and offering for clients. It feels great to be competitive in the market place and being able to provide great pricing and extra perks to my clients.

    • Flexible business hours: I can do business any day of the week at pretty much anytime. All I need is a laptop and phone line anywhere in the world. I can even access the booking system from my phone.

    • International: The cherry on top for me is working with International clients. When a client requests someone who speaks French or Polish, I have the opportunity to help them.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  109. Kathy Faris
    August 18, 2017 at 10:53 am #
    16 / 17 found this review helpful.
    Rating

    After 32 years as an educator, I retired and decided to start my own travel business. I did this for several reasons: I wanted to work from home, I wanted to be able to visit my grandchildren who live 20 hours+ away and still work and I wanted a flexible schedule. I did a lot of research on Host Agencies and chose Avoya Travel because they have been in business 50+ years, the professional development provided, the lead generating system and most importantly because of their core values of honesty, integrity and professionalism.

    I started out with Career Quest which was excellent preparation for learning the travel business. Upon completion, I began Avoya University. The Avoya Travel team were helpful, courteous and quick to respond to my questions (I had and still have a lot). They have been very patient with me.

    I have been an Avoya Travel Independent Agent for almost 6 months. I have learned so much in this amount of time and have say that I could not have asked for a better support team. Whenever I need help, including weekends, the response is quick and very helpful.

    I have been so happy with my decision to join Avoya I have recruited 2 of my friends to join. Joining Avoya is one of the best decisions I have made.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  110. Linda Isbell
    August 10, 2017 at 11:20 am #
    20 / 21 found this review helpful.
    Rating

    I was an independent agent, no host, for 10 years. I had spent thousands of dollars on advertisement and classes/training. I was booking direct with the vendors who paid at the lower commission rate as I did not have the volume to constitute the over rides. Basically, I was all over the place and making a meager salary at best, while putting in extreme hours of work.

    Once I joined Avoya, Game Changer! it is a one-stop shop. Literally everything I need to be successful. The technology is all in one place. I do not have to advertise and spend large amounts of money and time trying to generate leads. The leads come to me! I have been taught to specialize, build relationships with clients and close the sale with ease.

    I still have my independence to work when and how I want, while continuing to be professional and ethical. Avoya has truly impacted positively everything about my travel business and my personal life. I now have more clients which generates more money and I actually have more time for my life and family. I have found my balance, Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  111. Steve Zellers
    August 8, 2017 at 3:00 pm #
    9 / 9 found this review helpful.
    Rating

    I first joined Avoya more than 12 years ago and after coming from a traditional Host Agency, the difference was like night and day. With the traditional Host Agency, I was finding I was spending so much time, effort and expense in marketing, advertising and trying to generate business. The income I was making, was going right back out. With Avoya, all of that headache disappeared with the Avoya Live Lead program and allowed me to concentrate on what I wanted to do most, and that is to provide professional expertise to customers seeking the best travel experience.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  112. Shannon Jensen
    August 7, 2017 at 4:16 pm #
    7 / 7 found this review helpful.
    Rating

    When I decided that I wanted to start my own travel business, I really did a lot of research on Host Agencies. I chose Avoya Travel because of their 50+ year business history, the solidarity of the company’s financial foundation, and the fact that they are affiliated with American Express. The Lead Generating system and my own website were also huge factors.

    The ease of getting started was best of all. Starting out with Career Quest was excellent preparation for learning the business and a great refresher in some areas, as I previously worked in the airline industry. The people with Avoya Travel have always been very courteous and quick to respond to questions. They have also been very patient with their guidance.

    I’ve been an Avoya Travel IA for a little while now and I have say that I couldn’t have asked for a better support team. Anytime I need assistance, not only is their response time quick, but the answers are right on target; and several times they have even called me to assist me with the issue.

    So yes, I give Avoya Travel, as a whole 5 Stars! Best decision I could have ever made.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  113. Marina Lebedinsky
    July 14, 2017 at 3:12 pm #
    16 / 16 found this review helpful.
    Rating

    When I made a decision to open up my own travel agency, having a host was essential. I started with another host first and found out quickly enough that they were not what I was promised. I then moved to another host agency which was much better and was with them for about a year. Then, someone told me about Avoya Travel. This was the best move I have ever made. I am at the start of my 4th year with Avoya and I can’t be happier that they are my host agency.

    You would have to be crazy to leave them. With continued marketing that Avoya does, you have access to special deals that others don’t. Their support system is excellent. There is always someone to help with any issue you might have. There are a lot of opportunities to grow your business and if you in need of more clients you can always get more from their Live Lead program. If you are willing to work, Avoya is there for you and you will be successful!!!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  114. Tania Arnone
    July 6, 2017 at 2:08 pm #
    7 / 7 found this review helpful.
    Rating

    When I made the decision to leave my career in education and open my own travel agency, teaming up with a host was essential. After exploring several, I selected Avoya.

    The decision to affiliate my business with Avoya is a contributing factor for the success of my growing travel agency.

    In the competitive field of travel, Avoya is continuously there assisting and enabling my agency to grow. As a business owner, Avoya provides endless professional development opportunities so I may stay abreast of the latest travel trends. If I need support or advice, there are countless Avoya Associates willing to assist in a timely manner.

    If you are seriously thinking about a host, look no further than Avoya!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  115. Carol Applebee
    July 5, 2017 at 2:27 pm #
    6 / 6 found this review helpful.
    Rating

    It is my pleasure to have been affiliated with the Avoya Network for ten years and in the travel industry for more than 40 years. My success has been amazing due to the live lead program provided by Avoya.

    I am so very proud to be affiliated with the Avoya Network. I have always felt the support, educational opportunities and professional family is the Best of the Best.

    Most of my time now is spent with my many repeat clients and their referrals which where all initial live leads. I took the leads, I worked the leads, I built my business. I am a happy independent travel agent affiliated with Avoya Network. It worked for me and it can work for anyone who wants to build their travel business.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  116. Rob Torte
    June 30, 2017 at 11:47 am #
    8 / 9 found this review helpful.
    Rating

    I’ve been involved with Avoya for a couple months now. I’ve been in travel before so there with things I knew to expect, and some new things I have learned as well. They do send you leads, and the web leads really do take a lot of work. I don’t yet feel I am where I want to be, but I do feel the support and assistance is available to help me get there. When Avoya talks about their Shared Success Model, they truly do beleive it and the more you put into it as an agent, the more your’e going to get from them as the agency. This is not instant, overnight, get rich quick. Having said that, I think the earning potential is significant and is definitely there.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  117. ProSource Travel Services, LLC
    June 22, 2017 at 10:18 am #
    30 / 30 found this review helpful.
    Rating

    I have been with the Avoya Travel Network for less than a year. Wow, where do I begin in giving Avoya proper praise. They have provided me an opportunity I can’t begin to thank them for. They have helped me begin a new career at 55 and who does that anymore? I’ve opened my own business and been able to learn and grow my business in a very short period of time in the cruise travel business. Here are just some of the reasons I chose the Avoya Travel Network:

    1. Live Leads Program – Leads come to you!
    2. Educational Opportunities Galore – Endless Opportunity to Grow!
    3. Support Team is Awesome!
    4. One of the Largest Travel Networks in America!
    5. Best of the Best Agency Recognition
    6. Flexibility to Work Part-time or Full-time
    7. Professionalism of Staff
    8. Your Own Agency Website at No Additional Cost
    9. Discounted Travel for Travel Agents
    10. Cutting Edge Technology
    11. Family Friendly Team Oriented Environment
    12. Work From Home – Be Your Own Boss!

    Need I say more?? What a great experience it has been so far! Looking forward to seeing my travel agency soar in the months to come! Kudos to the Avoya Travel Network Team!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  118. Gloria Schroeder
    June 19, 2017 at 4:16 pm #
    8 / 10 found this review helpful.
    Rating

    I am a new independent agent. I was looking for the most “reputable” host agency and I believe Avoya has the highest reputation, offers the most support via many avenues, advanced technology – Agent Power,  Live Leads Program, higher commissions, marketing and professional development., Avoya Advantage exclusive offers for clients and Avoya’s American Express affiliation. 
    I am proud to tell people I am affiliated with Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  119. David Pearsall
    June 14, 2017 at 5:12 pm #
    2 / 3 found this review helpful.
    Rating

    After spending 40+ years in the travel industry I decided to come out of semi retirement and get back into the retail travel business. It has always been my first love. I looked at many host agency opportunities. It was apparent from the beginning that Avoya Travel was the place for me. I have never looked back. The experience with Avoya and it’s people has been amazing. It has been life changing for me. I highly recommend, travel experience or none. Avoya Travel is the place !

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  120. Sofia Markovich
    June 14, 2017 at 4:10 pm #
    7 / 7 found this review helpful.
    Rating

    The Avoya Travel Network is not just a host agency but a Family to all of us Independent Agents. They represent Integrity, Professionalism & Relationships…They walk the walk and talk the talk!
    My personal relationship with Avoya dates back to 2001 when they were America’s Vacation Center and I was booking our personal travel through them. Fast forward to 2014 and I now have my own independently owned and operated agency in the Avoya Network. As a past customer and now an agency owner I can only say their values to maintain the highest standards have never changed over the past 16 years I have had a relationship with them. From the Owners, Senior Management to the Support Staff… everyone in the network is outstanding! The consistency and commitment to provide updated marketing, technology & support for our business growth is the best in the industry. I love everything about them 🙂

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  121. Colleen Baez
    June 14, 2017 at 1:04 pm #
    5 / 6 found this review helpful.
    Rating

    I think the education and support that Avoya offers cannot be beat, and of course the live leads. I couldn’t be more pleased with Avoya!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  122. Gail Wohl
    June 14, 2017 at 12:14 pm #
    7 / 9 found this review helpful.
    Rating

    I have worked as a travel consultant for 40 years, mostly for Brick and Mortar agencies as an employee and manager. Other than my 4 years with Burdines Travel in the 80’s this has been the greatest experience of my career. The company is wholly customer oriented, offering exclusive deals and gives us fantastic support as well as always updating the learning tools. Whether we make our minimum monthly sales or in the Presidents club our contributions to the bottom line are equally appreciated. Wish I had known about Avoya 20 years ago.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  123. Kathie Weitzman
    May 17, 2017 at 10:08 am #
    7 / 8 found this review helpful.
    Rating

    I have been in the travel industry for over 35 years, both as a supplier and an agent and was familiar with the Avoya business model before I ever became affiliated with them as an independent agent owner. When I decided to,open my own agency the choice for me was simple – I never considered any other host, I’ve been with Avoya for almost two months and not a day goes by that I don’t compliment myself for making this choice! Everyone in the Avoya Network is so very helpful, professional, and kind I have felt like part of the family since day one! Their training and business model is outstanding and they are with you side by side to make sure you succeed. This is – for sure – my last business card and i hope to be part of the team for many years to come!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  124. Simona Petrone
    May 5, 2017 at 12:45 pm #
    7 / 8 found this review helpful.
    Rating

    I have been with Avoya Travel for almost 6 years and have been very pleased to have joined such an excellent Host Agency.
    I appreciate the integrity of the company, sound reputation, the staff, support, the technology, leads program and the opportunity for having a successful business.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  125. Craig Loupassakis,CTC
    May 5, 2017 at 10:49 am #
    8 / 8 found this review helpful.
    Rating

    I have been in the industry for 52 years. In the past I have owned agencies in NJ and PA and was an American Express Representative for more than 30 years. I have my own clients and AVOYA has the programs, preferred suppliers and commission structure that allow me to meet my clients needs, keeps me competitive, and provides a good personal income. I have been an independent affiliate for almost five years (since July 2012). For anyone who is a seasoned agent this is the ideal company to join. This is a truly professional organization but it takes an understanding of the travel industry to really appreciate how good they are.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  126. Lourdes Gray
    May 4, 2017 at 10:05 am #
    6 / 6 found this review helpful.
    Rating

    Avoya Travel is a wonderful company. Very professional. Provides live leads at no cost, great Mastermind program, education available at all times, and commissions are great. What is there not to like about a great company like Avoya Travel?

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  127. Steve Hirshan, Senior VP of Sales | Avoya Travel
    May 1, 2017 at 4:15 pm #
    20 / 22 found this review helpful.

    Hi Rob,

    Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

    We apologize that your calls and questions were not answered as you expected. We received your request on Thursday April 20th, and responded the following Thursday apologizing for the delay, as our Join Avoya Team was in attendance at the Cruise 360 travel show. Within this response we also put you in contact with our Senior Join Avoya Specialist, so that she could give you more detailed information regarding the affiliation process with Avoya. In addition to your email and detailed phone conversation with our Senior Specialist on April 27th, our records show we have been in contact with you as far back as May of 2006 providing feedback and information regarding the affiliation process for your independent agency.

    Avoya is a family owned and operated company that traces its roots back to a Hawaiian travel company owned by the Andersons more than 50 years ago. From humble beginnings, the company has evolved into what today is known as the #1 Host with an elite and very successful network of independent travel professionals. We are known for having a reputation built on Integrity and Professionalism™ and will never quit trying to better serve Independent Agencies like yours.

    We thank you again for your feedback. If you have any additional questions, we would be happy to discuss them with you over a phone call. Please call 1-888-320-4675 or reach out to me directly.

    Sincerely,
    Steve Hirshan
    Senior Vice President of Sales Support
    Avoya Travel
    [email protected]l.com

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  128. Hillary H
    April 27, 2017 at 3:57 pm #
    10 / 10 found this review helpful.
    Rating

    After struggling with for a couple of years with my previous host agencies, I found Avoya Travel and cannot imagine affiliating my business with any other. The “live leads” provides me customers so I am able to grow. The support is superior to any other I experienced. The company truly embraces a “shared success” philosophy. There are constant innovations in marketing and technology. The startup costs are fair and you are not nickeled and dimed with fees.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  129. Steve Solomon/Tim Orlowski
    April 5, 2017 at 10:58 pm #
    36 / 36 found this review helpful.
    Rating

    I am going to keep this relatively short which would be unusual for me so I wouldn’t advise anyone to take bets on that!
    My team partner Tim Orlowski signed up with Avoya 7 years ago this past February. Tim was trained by me and also SABRE and CLIA back in 1990 when we opened a “brick and mortar” travel agency in San Antonio Texas named Anchors Aweigh Cruises and Tours.
    When he signed up he asked me if I would be interested in partnering with him and I wasn’t wild about the idea of leaping back into the Travel Industry again. I started writing airline tickets for my Moms agency for allowance when I was a teen back in the early 1970s and then went on to get a degree in Hotel Administration with a concentration on Tourism and Travel so this is not new for me. Tim was working a full time job as an accountant in the Bay area and he was getting over surgery for cancer on his vocal chords so his voice was very raspy and he wasn’t able to speak for long periods of time on the phone. I had just recently sold a business so I was kicking back and just doing real estate sales now and then. We both did the training of the system for 3 days back then and since Tim was working Monday to Friday, I figured I would try it since it was from home so nothing ventured nothing gained. We came into Avoya with quite a few of our own leads but I found clicking on the live leads was like being in a casino so I thought this could be fun. Well, from the hesitant player, I ended up working 8-10 hours a day. Tim would come home and find me at the computer on the phone. For anyone that says this cannot be done, just contact me or contact Avoya and they will share my success. We hit the 1 million mark easily in the first year. We stated the second year out so busy, that Tim quit his job as an accountant and started full time with Avoya with me. We went to our first Avoya Conference in June of the year we began and found out that we were “Rising Star”. We won lots of awards and met so many fantastic people. I always say, if all of these amazing agents lived in my city, when I would have a dinner party, I would have to invite at least 100 people over . We have become true family. I grew up in this business and anyone that thinks that you will get a lead and sell that one and every other one you get, does not know this business. When we had our walk in travel agency, you won some and you lost some. That’s the story of all businesses. The secret is persistence and talking with clients to get to know them ,their story and their wishes for a great vacation. Once you listen, then they will listen to your expertise and you will not only have a client for many years but many times a new friend.
    Every company has positives and negatives but I have to say, I get much inner joy working with this organization. The owners of the company are people that I can truly invite to dinner at my home and we would all enjoy each other and they would enjoy my cooking!!! If they didn’t like it, they are too kind to tell me.
    Anyway, my guidance to anyone looking to join a host agency would be , whoever you choose to work with, don’t blame them for your failures. Look within yourself and ask yourself if you put in 150% to clients and if you do, you will truly be a success.
    Looking forward to many more years with this fine organization.
    Stephen Solomon/ Travel by Tim and Steve

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  130. Sylvia Hopper
    April 5, 2017 at 9:18 am #
    12 / 12 found this review helpful.
    Rating

    This is my 7th year with Avoya as an independent agent. I spent the last 15 months doing chemo for breast cancer and continued to work. I can honestly say that it kept me sane, if I could ever be called such. All kidding aside, where else can you decide how much you want to work, when, what lines you want to sell and just choose a customer when they show interest? All in your pjs if you like!
    It is a great way to make money and develop friendships. I have over 3000 regular customers and feel blessed to work with this amazing company!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  131. Kathy C
    April 3, 2017 at 12:27 pm #
    22 / 22 found this review helpful.
    Rating

    I have only been with Avoya for a relatively short time (and brand new to the travel industry) however in that time I have learned a great deal through the support network at Avoya. Additionally, the live leads program makes it very easy to grow my independent agency at the pace that works for me. All in all it has been a wonderful introduction to the industry and I look forward to many successful years to come.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  132. Roni Jordan
    March 27, 2017 at 2:03 pm #
    19 / 20 found this review helpful.
    Rating

    I started in the industry 2004. Avoya was the 3rd Host I used and I have been with them for 10 years. The support from the owners down is amazing. There booking engine is the best ever used. They get the best rates and promotions out there. The yearly conference they offer is wonderful.
    I can’t recommend them more! They are the best in the industry.
    Roni Jordan

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  133. David
    March 26, 2017 at 1:02 pm #
    10 / 11 found this review helpful.
    Rating

    I have been with Avoya Travel now for about 3 to 4 years. The people there are great and very helpful. The training and the information that flows through Avoya is top notch along with the training they deliver.

    I am now almost retired from my firefighting job with one 1 year left and although I know I am not the biggest seller right now because of my work schedule. I know I have a platform and a log relationship with a great company when I do. They treat people like family and there Ap system is a great platform in itself.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  134. Denise Steele
    March 21, 2017 at 11:52 am #
    54 / 56 found this review helpful.
    Rating

    Please excuse the length of this review, but the history gives me my basis for the review.

    I had been a marketing director in the video game, hospital and hotel industry…then some advertising sales. The advertising sales gave me a taste of independence on the job that I had wanted for so long. Then, I needed to reinvent myself, once again. What could I do that would be professionally fulfilling, allow me to work independently and enable me to travel once in awhile — and, oh yes, be FUN? Rewind…TRAVEL?

    I did a Google-search, contacted IATAN and they referred me to The Travel Institute to begin the rather long and somewhat arduous path to becoming certified as a travel counselor/agent.

    Then, the questions were “How do I get clients, how do I book their travel…” I registered with everyone I needed to register with. Still down to the biggest question, “How do I get clients?” I received invitations to conferences and a very important (to me) FAM trip to Paradissus Resort in Mexico.

    I met travel agents who had been in the industry for many years. When they asked, “who is your host agency?” — they saw a huge question mark over my head. I had no idea what a “host agency” was. “If you are just starting as a travel agent, you NEED a host agency first. Then, if you still want to work on your own, you’ll know how to do it. But, you won’t want to!”

    I went to the Travel Agent Forum in Vegas in 2014 and “interviewed” numerous host agencies. I saw Scott Koepf speak and was impressed (and extremely motivated). I ultimately picked Avoya because of it’s overall personality and experience…but, as a “sales person” the phrase “QUALIFIED LEADS” made up my mind.

    I would not be a travel agent today, had it not been for seeing Scott Koepf speak, and the intuition of two people at the Avoya Travel booth at the Travel Agent Forum in Las Vegas in 2014.

    I had absolutely NO experience other than the certification through the Travel Institute, booking a couple of family members on trips, a couple of FAM trips and conferences, and a solid background in marketing and sales.

    At the time, I did not quite meet Avoya’s experience requirements, but they saw something in me and allowed me to join.

    My first 6 mos. 2014 I did over $107,000 in sales. In 2015 I did over $370,000 and in 2016 over $410,000. I am now planning on working a full eight hours a day (at least) and my goal for 2017 is $750,000…or more!

    If you participate and get involved with all they have to offer, there is nothing to become but SUCCESSFUL…at any level you desire.

    Avoya has been family owned and operated for more than 50 years, with the original founders still alive and well, and still traveling (I believe). Second and third generation has moved them into the future! My point is…they care!

    Avoya Travel’s owners and staff are FUN, FAIR & INNOVATIVE. I believe Avoya always is open to new ideas from its affiliate agents and provides the very best in Superior-Experienced Support, Education, Motivation and, of course, QUALIFIED Leads…and so much more.

    I could go on…but, hopefully you get my point. Call me if you need more! 🙂

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  135. Rita Conte
    March 21, 2017 at 8:39 am #
    5 / 5 found this review helpful.
    Rating

    I have been with Avoya for almost 10 years. I appreciate the positive attitude between the IA’s and management. Always someone there to help.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  136. Ginny Sublet
    March 20, 2017 at 2:46 pm #
    5 / 5 found this review helpful.
    Rating

    I think that the success I have had with selling cruises is almost entirely due to the help given by Avoya.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  137. Lora Helfer
    March 20, 2017 at 2:30 pm #
    9 / 9 found this review helpful.
    Rating

    Lead program, exceptional training, sense of family in the organization, ethical company, AP functionality that allows me to stay organized and on top of my trips and clients, relationship of Avoya with vendors is very good, innovative, affiliation with American Express. I also like the fact that Avoya is run by a family that sets a good example and cares about people.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  138. Gina Curtis
    March 20, 2017 at 2:11 pm #
    2 / 3 found this review helpful.
    Rating

    Avoya is both Professional and Personable

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  139. Tracy D'Amico
    March 20, 2017 at 1:47 pm #
    6 / 6 found this review helpful.
    Rating

    I love being a part of the Avoya Network! Since my affiliation, it has truly exceeded my expectations of professionalism & integrity. In this business your name and reputation is so important and sometimes all you have but Avoya takes it to a whole other level of partnerships, support & marketing. They are THE BEST of THE BEST!!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  140. Janel Fidalgo
    March 20, 2017 at 1:05 pm #
    2 / 3 found this review helpful.
    Rating

    Avoya is always striving for improvement to try to stay ahead of the competition.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  141. Douglas Pinkerton
    March 17, 2017 at 1:41 pm #
    6 / 6 found this review helpful.
    Rating

    Do yourself and your Agency a favor and align with Avoya Travel. Since joining Avoya my sales have grown enormously thanks to the ‘Live Leads Program’
    Sell what you specialize in and let potential clients come to you.
    Grateful everyday to be part of the ‘Avoya Family’….

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  142. Deborah Greene
    March 2, 2017 at 9:51 am #
    12 / 13 found this review helpful.
    Rating

    I have been affiliated with Avoya Travel for a few months now and have enjoyed every minute of it. I get the opportunity to meet new clients without having to search on my own by spend thousands of dollars in advertising. I log into my computer where ever I am and claim Live Leads. I am extremely happy with my decision to make Avoya Travel my host agency.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  143. Anita Deraney
    February 23, 2017 at 4:24 pm #
    10 / 11 found this review helpful.
    Rating

    Avoya Travel is awesome! The support and constant training is more then I ever expected. Everyone is super nice and always wanting to do whatever is needed to help YOU and your company succeed. I am so glad I went with Avoya.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  144. Bart Kramer
    February 16, 2017 at 2:31 pm #
    10 / 11 found this review helpful.
    Rating

    I have been in TraveI for over 11 years, and with Avoya for three years. My business has grown dramatically because of them. I cannot ask for a friendlier, more helpful group of individuals. Their live leads are outstanding. I promised myself that I would never work with a host agency and do everything my self. My views were quickly changed when I joined with Avoya. It is a pleasure to be associated with Avoya.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  145. Sandy Phillips
    January 20, 2017 at 1:18 pm #
    29 / 31 found this review helpful.
    Rating

    I have been with Avoya Travel since March 2008 and enjoy the experience very much. You work from your own home office, they provide leads for you to work, they market our promotions on the internet for you, they provide follow up letters to your customers, reminding them of important facts that they need to know about their upcoming trip. They are truly an innovative company, with young top notch marketing guys and girls that know how to reach the public. I’m almost 68 years old and it’s wonderful to know that I can continue to work from the privacy of my own home for as long as I want. No going out to an office, in the traffic, or office politics.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  146. Rachel Mooney
    January 18, 2017 at 10:27 am #
    25 / 26 found this review helpful.
    Rating

    *Update, 01/18/2016*

    I’ve been affiliated with Avoya Travel for a year now after being brand new to the industry.

    Avoya is a world class organization that provides EXCELLENT free training, sales coaching opportunities and also reinvents itself to stay relevant.

    By embracing the internet days and new ways customers purchase travel, I feel I’m at the top of my game thanks to Avoya. I’ve never worked with more caring or more talented people before now.

    Their brand and marketing team also elevate Avoya to be seen as the highly reputable company it is to your potential customers. Trust me, you want them as your travel partner… only if you want to reach your true potential that is.*

    I’ve been affiliated with Avoya Travel for a year now after being brand new to the industry.

    Avoya is a world class organization that provides EXCELLENT free training, sales coaching opportunities and also reinvents itself to stay relevant.

    By embracing the internet days and new ways customers purchase travel, I feel I’m at the top of my game thanks to Avoya. I’ve never worked with more caring or more talented people before now.

    Their brand and marketing team also elevate Avoya to be seen as the highly reputable company it is to your potential customers. Trust me, you want them as your travel partner… only if you want to reach your true potential that is.

    ———————————————————————————
    6/18/2016

    I cannot say enough good things about having Avoya Travel as my travel partner. I found out about Avoya through this website and reading the glowing reviews. All the positive reviews are correct!

    I have 7 years experience in the insurance industry, and I’m 6 months in this fun travel adventure. Avoya Travel gives me the best opportunity for success… I would be lost without them. My sales in just 5 weeks are what I thought would be successful in a 6 month period of time… AMAZING!

    Here are the top reasons I chose Avoya that I found are 100% true:
    -The leads program is unique and amazing. Finding customers is the hardest part of this job, and Avoya does a phenomenal job helping me with customers that are already interested!
    -Customer support is great to have people answer my questions on systems, helping me make sure I receive my commissions and advice from other agents on planning trips for my customers.
    -Our American Express affiliation is very special and important to me

    Also, this is a family…not just a business. Avoya truly cares about my success, and that is just so rare to find now. Getting good customer service when I shop is important, so why wouldn’t that be important from my travel partner? It is very important and you are in good hands with these guys and their mentoring program!

    Stop thinking and join today!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  147. Kevin Melchor
    January 10, 2017 at 1:09 pm #
    15 / 15 found this review helpful.
    Rating

    Avoya Travel is the best Host Agency and Travel Agency in the business. It is family owned and that is what I like. Avoya Travel supports its affiliated agencies and the customers that we service. It is all about Professionalism and Integrity, but a third description not mentioned is Personal. Avoya Travel makes client’s travel personal. The Avoya Live Leads Program is the best in its industry. Avoya Travel has strong relationships with the best travel companies in the industry from Princess Cruises to Amtrak Vacations to Hertz to Priceline to Allianz. What makes Avoya even sweeter and stronger is the relationship they have with American Express. Avoya Travel is the Apple of Host Agencies and in Travel all-together. The support system is there. Brad and Van and all the rest of the Avoya Travel team are the best. I stand behind my success and my passion of travel with Avoya.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  148. Alana
    January 10, 2017 at 10:36 am #
    24 / 25 found this review helpful.
    Rating

    I joined Avoya in October of 2016 as an independent cruise agency. Avoya provides extensive training and an incredibly detailed and comprehensive platform. It is somewhat complicated at first, but I have received tons of help from Avoya. The live lead program provides plenty of live leads. There are people who don’t end up booking, but that happens in this business; is not a negative about Avoya at all. I have received some excellent leads, and just last week I booked a $9800 cruise for two people from an Avoya lead. My experience with Avoya has been nothing but positive. I have contacted many support people and they have all been kind, knowledgeable, and professional. I joined Avoya because I found that my previous host agencies could not compete with Avoya’s prices and promotions. Being part of the Avoya network gives me much better prices for my clients. In fact, I joined Avoya because I found that previously I was sending my clients to Avoya because of the great deals available. I was losing business – I was not willing to hide the best deals out there for my family and friends, so I referred a lot of people to Avoya. I can’t say enough about the training opportunities, support, and access to great deals that I have with Avoya. I am so glad I joined! I am not an Avoya employee – I have my own agency, and I would not have one without Avoya.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  149. Shawn Power
    January 9, 2017 at 1:56 pm #
    24 / 24 found this review helpful.
    Rating

    When I joined Avoya 5 years ago it was the best decision I’ve ever made for my business… since joining them I’ve done over 15 million dollars in personal sales and have taken 22 Cruises (and have 4 more booked over the next 7 months) most of them Free or highly discounted due to my high sales & Avoya’s great relationships with suppliers. Not only am I making more income then I ever have but I’m taking off more time than ever (an average of 3-4 months per year) which I’m able to do due to Avoya’s technology and live leads program that gives me all the business I need during the hours I choose to work.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  150. Brando Quinn
    January 9, 2017 at 1:52 pm #
    16 / 16 found this review helpful.
    Rating

    Avoya Travel is truly a fantastic host agency! I have been a member of the Avoya Travel Network going on 4 years, it was the very best decision as an independent travel agent that I could have ever made. Like many travel agents who start out alone in the field, my sales floundered from day to day and I wondered where my next client was going to come from. However, after joining the Avoya “Family” with their innovative marketing platform and live leads program my sales have soared!

    My Avoya Travel Independent Travel agency went from a couple of hundred thousand dollars in annual revenue sales in 2012-2013 and now keeps me consistently reaching towards a million dollars in travel sales annually! With Avoya’s list of preferred suppliers paying top notch commission, this is definitely a win-win-win-win organization a win for the Avoya Family, a win for the Travel Suppliers, a win for the Travel Agents, and definitely a win for the Avoya Travel Customers who receive personalized services from a list independent agencies owned by some of the best travel agents in the industry.

    The support staff at Avoya Travel is top notch and the Anderson Family (founders, President, etc.) makes us feel as if we are truly an extended partner of their family founded enterprise. Through motivational weekly webinars led by Avoya’s Executive Senior Vice President of Sales, Scott Koepf, weekly preferred vendor webinars from some of the highest profile cruise and vacation companies in the world, and through participation in the highly rated Avoya Mastermind Academy program led by Tammie Richie, Brando’s Fun N’ Sun Travel & Cruise an independently owned agency in the Avoya Network no longer flounders. Within several years of dedication to the Avoya Network platform, my agency has truly become an American entrepreneurial success story! Thanks Avoya, you truly are the very best Host Agency in the world travel business!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  151. Georgina Charles
    January 3, 2017 at 10:36 am #
    46 / 51 found this review helpful.
    Rating

    I was planning on hosting with Avoya. I requested information by calling them and the operating asked for my phone or name. She said she could only transfer me to Robert West because he was assigned to me. She transferred me to Robert, but I got his voicemail. I called back later and they said he wasn’t available. I called the next day same thing! I left messages for him to please call me back but no call backs! I got an email reply back from Robert West, Join Avoya Specialist congratulating me on my path to a rewarding future in travel. So I thought, finally, at least he emailed, which Id rather talk in person and not by email when starting a business!

    He recommended Quest Training Center to obtain my training as a first time Travel agent. But it seemed like it was a generic email and he did not answer my questions. So I went to the link he provided read up on it and signed up for the class.

    While researching further in the Avoya site, I found they have Avoya University that offers training. Why would they have me sign up with another school? Id rather stay withing Avoya.

    I Called Robert and again he was not available. I emailed him with same questions and additional questions regarding the Avoya University, but all I got was congratulating me on signing up with Quest Training Center…it was a generic email reply to my reply questions of emails! Very frustrating!

    So I called Avoya again and got an operator as before and I asked to speak to someone in Avoya University. She asked if I filled out the form on the Avoya website. I said no, because if she obtain my information, she would just transfer me to Robert West who is my assigned person! He was no help! So I said no and she put me on hold and later came back saying no one was available.

    I called back later and same thing! I cannot get anyone to answer any simple questions. The operators are no use, they just obtain your information.

    So I called Quest Training to ask them a question but kept getting their answering machine because they were not available. I have called during office hours multiple times!!

    That is not good business especially trying to start! Thank God I did not sign up with Avoya with a contract because they would not take me until I finish training with some other partnered Quest Training Center, yet they offer their own Avoya University training, doesn’t make sense.

    When I get my student training pack in the mail from Quest Training Center, it’s going right back for a full refund of $595!

    I will not do business with either so called company because no one can talk to me or respond to my questions on email or voicemail messages!

    I also went to BBB on Avoya and looked up their profile, It says 11 years in business, but their website says 50 years? Their business actually started 10/20/2006. They have probably changed their name because of bad business reviews!

    I was all excited about starting my home based business travel agency, but kept coming across road blocks and cant get any answers! They just want your money! I am very disappointed!!!

    I was forced to complete a star rating, I would consider -0 rating, but I had to put something to be able to send this message. I feel like they are a scam! Do Not Signed Up with Avoya or Quest Training Center!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was never hosted by this host agency

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    • 26 / 27 found this review helpful.

      Hi Georgina,

      Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network.

      We apologize that your calls and questions were not answered as you expected. During the Holiday Season we had several staff on vacation and on top of that calls and emails from entrepreneurs like yourself interested in learning more about the opportunities with the Avoya Travel Network have been at record levels. Regardless, we are very sorry we could not get back to you as quickly as we should have.

      We understand you’ve already talked to the owner of Career Quest who’s offered you a full refund if you choose not to move forward with their training program. We’ve left you a few voicemails too and would love to speak with you.

      You wondered why we recommended you enroll in a travel agent school, such as Career Quest, instead of simply waiting to join Avoya and then attending Avoya University. Short answer: to give you the best odds of owning and managing a successful independent travel agency, and because they are very different. One does not replace the other.

      Career Quest and other online travel agent schools are designed to train new travel entrepreneurs, such as yourself, how to become travel agents and travel agency owners – with little or no prior experience as a travel agent or agency owner. Avoya University, on the other hand, provides professional education for Independent Agencies in the Avoya Network that have already demonstrated they have the proficiencies needed to be a successful owner of their own travel agency. This is based on their prior experience or by having completed one of the travel agent online training schools, like Career Quest – before joining the Avoya Network. Once you successfully graduate Career Quest, or another online school, you can reconnect with a Join Avoya Specialist and together we’ll determine if the Avoya Travel Network is the right host for your independent agency.

      Avoya is a family owned and operated company that traces its roots back to a Hawaiian travel company owned by the Andersons more than 50 years ago. From humble beginnings, the company has evolved into what today is known as the #1 Host with an elite and very successful network of independent travel professionals. Avoya is the #1 seller of cruises and tours in the American Express Travel Network and has established a top reputation in the industry. Compared to other leading hosts and franchises, Independent Agencies in the Avoya Network sell up to 12X more than their peers.

      We are all about Integrity and Professionalism and will never quit trying to better serve Independent Agencies like yours, and thank you again for your feedback.

      If you change your mind and would like to learn more about the opportunity, please call 1-888-320-4675 or reach out to me directly.

      Sincerely,
      Steve Hirshan
      Senior Vice President of Sales Support
      Avoya Travel
      [email protected]

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  152. Bill Katz
    December 13, 2016 at 3:16 pm #
    20 / 20 found this review helpful.
    Rating

    I retired after spending over 40 years working in a field completely different from sales and travel. In retirement, I felt I needed to be doing something reasonably productive. I talked with my travel agent whom I had never met in person, but after numerous conversations over the years, I felt was a personal friend. She encouraged me to become a travel agent and join Avoya. She described many of the attributes of Avoya such as the live leads program, educational opportunities, and the support system. Now, she is still a very special friend and is also my mentor. Avoya’s live lead program was my primary reason taking the step out of retirement and back into the working world. I had no desire to do my own marketing. Since I joined Avoya, I have found that the live leads program works perfectly with how I want to run my business. Equally important, I have found the Avoya support system to be fantastic and a life saver more times than I care to count. They have helped me get through numerous new situations and have never laughed at me at some of the dumb mistakes I made. Avoya has truly made my new career truly enjoyable.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  153. Laurence Danter
    December 2, 2016 at 12:24 pm #
    8 / 8 found this review helpful.
    Rating

    As a world traveller for many years with no travel agency experience I needed not just a home based business opportunity but an ‘anywhere’ based opportunity. Avoya with there Agent Power system enables me to operate literally from anywhere that has internet and a phone. Avoya not only meets but exceeds my expectations.

    Laurence Danter . Danter Travel

    Danter Travel is an Independent Agency in the Avoya Travel Network

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  154. Tina Williams
    November 17, 2016 at 9:17 am #
    8 / 8 found this review helpful.
    Rating

    I’m very proud to be a Avoya independent Affiliate. I have been in the travel business for 38 years and with Avoya for the last 8-9 years. I find the staff and support to be of the highest level. The opportunities for continuing education are endless and the technology is first rate. The leads are generally good but of course there are always the shoppers. However some of those leads over the years have actually become good friends! I’m asked why I don’t retire after all the years in travel and my answer is, “when this job stops being fun then I’ll retire”

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  155. Jennifer Seely
    November 16, 2016 at 2:43 pm #
    17 / 17 found this review helpful.
    Rating

    I’ve been in the travel industry for over 15 years now and absolutely love it. I started off working in travel agencies, until I really wanted to work from home. After researching many online agencies I found that Avoya Travel was for me. I loved the live lead program, and all of the marketing and support I received from Avoya. After 3 years with Avoya my husband retired and we both decided to travel for 2 years. When we came back to the states I decided that I would try to make it a go with my own business……Jenn’s Adventure Travel, LLC. After months of trying to market for new clients, and money down the drain I knew it was time to go back to what worked, and that was Avoya. For the short time that I was gone until I came back, Avoya had gone over and above what I remembered. Their marketing is absolutely unbelievable…..I don’t need to spend my own money because Avoya does everything for me. Avoya has done a tremendous job in giving their Independent Agencies the tools that they need to succeed. The support team Avoya has is there to help in every step of the way. The training is incredible! I’m not sure if there’s one day of the week that Avoya isn’t offering some type of training. Because it’s only been since July 2016 that I came back to Avoya it’s still a building process. But in a little over 2 short months my sales are at the $200,000.00 mark. For those of you that need a little extra help, guidance, support, training, and a business model that WORKS I highly recommend Avoya Travel!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  156. Megan Austin
    October 14, 2016 at 2:01 pm #
    9 / 9 found this review helpful.
    Rating

    I have been hosted by Avoya Travel since 2008 and believe they are a wonderful company with all of the tools and opportunities agents need to build a successful business. I have met some incredible people who work for Avoya Travel and who are hosted by Avoya Travel. Their network is incredibly rewarding in so many ways.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  157. Kathy Fairbank
    October 7, 2016 at 4:32 pm #
    8 / 8 found this review helpful.
    Rating

    I have been in the travel industry for 19 years and with Avoya Travel for 12 years.

    My decision to partner with Avoya as my Host Agency was influenced foremost by the integrity and reputation of the Anderson family followed by Avoya’s advanced technology that is now patented and their Live Leads program. This program provides me with qualified new customers with suppliers that I’m a specialist with.

    Avoya’s Mastermind program has helped me hone my business and sales skills allowing my business to grow year-after-year, earning greater commissions, which, in turn, allow me to travel more, improve my lifestyle and enjoy life to the fullest.

    It’s not a job, it’s being part of a family that cares while having fun working at something you enjoy doing for a living.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  158. Joanne Hargrove
    October 7, 2016 at 11:54 am #
    2 / 3 found this review helpful.
    Rating

    Avoya is an amazing company to work with. The support and education they supply can’t be beat. I’m so thrilled to be a part of their organization.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  159. Joanne Corman
    October 2, 2016 at 5:15 pm #
    9 / 11 found this review helpful.
    Rating

    I joined Avoya Travel 9 years ago and have never looked back. I have been in the Travel industry for 50 years and know the ins and outs of how Travel has progressed. I love Avoya Travel! Why because this company has provided me with everything I need to function and become a member of the $1,000,000.00 + club.

    I started out as an independent agency within the company and have progressed to becoming a sole proprietor by owning my own “Explore the World with Joanne, LLC”. How does this happen?

    *I am Still affiliated with Avoya as a host agency.

    *Avoya provides a melting pot of Live Leads on a daily basis

    *The support team at Avoya Travel is always there and willing to assist you in everything you may need.

    *The ongoing educational experience is never ending from internal webinars, to meetings with top vendors, to weekly meetings with the executive team, to the Celebrated Mastermind Program which keeps education and communication at its best. The Mastermind Program has become one of the Industries Pied Piper programs that is way beyond anything I have experience in my career in Travel. Also the Avoya University where you will find anything and everything you need for success!

    Oh by the way I forgot to tell you about the Marketing advantages at Avoya Travel…I guess you will just have to check that one out yourself. I know the cost of marketing myself, I must say Avoya is generous in doing Marketing as well.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  160. Darlene Gore
    October 1, 2016 at 2:38 pm #
    29 / 30 found this review helpful.
    Rating

    I am a seasoned professional in another field, but travel business is new for me and is my passion. I had one goal in mind, it was to teach customers that given the proper planning that anyone can afford to travel. After completing travel agent training, I was wondering what was next. What I did know, is that I wanted to start my own business. A consultation with the school’s counselor led me to researching Host Agency. I researched several different host agencies and finally decided to join Avoyatravel Host Agency. There were a few factors that led me to that decision, all of which was because I was extremely new to the business.
    The first factor was familiarity – They were an American Express Travel Representative and that spoke volume for me because of the massive reputation of American Express.
    The second factor mandatory training program – As I was researching host agencies, I talked with other host agencies that required the attendance of a costly training program prior to joining. Since I was new and just completed a travel agent program, I did not think that was the direction I wanted to go. What I needed was hands on training with live customers, not really another year of training at that point. Avoyatravel accepted my training program.
    The third factor was the lead program – This was important to me because I did not have a customer base and needed to build one. However, more importantly I needed additional training in dealing with live customers and planning different types of travel. I knew that their lead program would offer the training that I needed and allow me to work with customers out of the gate. Marketing a business and learning at the same time would have been very challenging and may have become too cumbersome for me to continue in the business.
    Here I am celebrating my third year in the travel business, all of which with one Host Agency -Avoyatravel. I can honestly say that today, I am glad I made the decision to join Avoyatravel. My only expectation with joining Avoyatravel was to learn the travel business and to work with customers. I accomplished that and much more. I will start off with their education program.
    Education – First, I think that education is a priority for Avoyatravel. Their educational programs are exceptional and are first rate. I had the opportunity to participate in their Mastermind program, which is a program that help build the skills for new and seasoned travel agents. The program is much more than an education program; to me it is also a mentoring program. This program provided training that focused on building your business and improving your travel skills. Additionally, they provided one on one training that is helpful because it allows you to improve your weakness, while enhancing your strengths. This program on more than one occasion has been a life saver, it is almost like a life line, which I think is so beneficial for newly travel agent. However, Avoyatravel does not stop with just the Mastermind program, they have invested in so many educational programs that are free to all independent travel agents. They offer training on different vendors and educational programs on horning your business skills.
    The Lead Program – This was key for me and tipped the scale when deciding on a host agency. The one stand out feature was the ability to work with customers as I learn the business. Like any business there are peak times and then there are times when business is slower, the travel business is no different. However, the lead program was instrumental for me because it helped me build a customer base and taught me very important skills. This is a great program, especially for new agents. After three years, I am building a loyal customer base, which I think is important for the travel business. The lead program is a major investment for Avoyatravel, I can tell because during the bi-weekly meetings you hear how much effort they put into building the program. The opportunity to participate in the lead program has been great for my new business and a wonderful opportunity.
    I will close my review with these notes. Working with Avoyatravel is a wonderful experience. I think they genuinely care about the success of your business and their customers. I realize that having a profitable business is the main goal for most business owners, but for me it is building a strong business so that it is profitable. Moreover, professional relationships, such as professional development and education are paramount. Customers have so many options today, I know because I hear it from the customers, but the best feeling is when they say I decided to come back because of the pricing and customer service. I would have not had those customers, had I not joined Avoyatravel. I would highly recommend them as Host Agency. I read some of the reviews where some stated issues with customer support. In the three years, I have been with Avoyatravel, not one time did I have a bad experience with customer support or any personnel at Avoyatravel. I will share this, which I forget to mention when selecting a host agency. When I first joined I was assigned an individual that was available to me for a few months as I learned the ropes. I was able to reach out to the individual whenever I needed assistance. Even today, that same individual will still reach out to me and check on me once in a while. Not just that individual, also instructors of the Mastermind program and leadership will do the same. If you are seeking a host agent that really care about you and your business, then Avoyatravel should be your first choice.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  161. Tina Bradley
    August 29, 2016 at 12:26 pm #
    75 / 78 found this review helpful.
    Rating

    First I want to assure everyone that I am a real person, I am not employed by Avoya Travel, I own an agency that is affiliated with Avoya Travel, meaning I am definitely an independent contractor.

    I joined Avoya about 3 years after jumping feet first into the deep end of the pool with another host agency. Technically I am still with that host agency too. I joined Avoya because I came to know my strengths and while selling travel is way up there, finding clients is certainly not. I hated the marketing aspect. My plan was to sell the live leads through Avoya and sell my own clients through the other host. Why? Simple, my commission split was higher with the other host. I quickly found though, that it wasn’t really the best value, for my clients or even for me.

    What I found was that not only does Avoya provide leads, they also have some of the top industry offers available. This is fabulous when you need something to push a client over that tipping point. There are lots of clients out there who aren’t savvy, who take your word for a good deal, but there are tons more who know what they are doing, who have done their own research and who want a bit extra. Avoya helps provide that. I have since started booking all clients, and even my own reservations through Avoya. The tradeoff for the small percentage difference I make on personal clients is more than made up by the volume I’m able to close with the perks offered. I am not talking about rebating either. I am not a fan of that at all. Simplifying down to one host has made things much more streamlined and saves me ton of time- and there’s no confusion about which log in to which vendor and where the info is stored.

    Lots of people have talked about the live leads- here’s my take. Some are crap. Some are awesome. You know what, I feel the same way about personal clients and even friends and family. Not every travel inquiry they come up with is gold.

    One thing I haven’t read a lot about in reading other reviews is the incredible system they have. Agent Power is AMAZING. I really can’t stress this enough. It is an all one booking engine for cruises, CRM, really, it is my own personal assistant. The calendar, messaging system, email program… I could go on and on. This program right here is worth the cost of admission, even if you weren’t interested in leads. I searched and searched and searched for CRM’s before joining Avoya, I tried them all. The really good one’s cost more than it does to join Avoya and don’t have half the features that Avoya’s provides.

    The last thing I want to talk about is the support and educational offerings. As an independent contractor, none of these are required. They are strictly voluntary. They also have no added cost, so if you are trying to improve anything it is crazy not to at least check them out. First there is the “Avoya University”. This is your fast track into learning Agent Power and the booking engine. Some of it was fun, it was all useful, some of it was boring but necessary. A relatively new program they offer is called “University Live”. These are live webinars that are offered on various subjects. Again, totally optional. I have done a couple of them on things I needed help understanding or on because I wanted to get more out of something. Then there is the Mastermind Program. The MM program has different levels based on your sales and where you are in the program. It is set for smaller groups and designed to get you deep info quickly. What you get out of the program directly coincides with what you are willing to put into it. This program is no joke. I just recently took a “Mastermind Academy @ Sea” cruise and I learned so much I’m still processing it all. This program wasn’t about Avoya, not really. This program was about me. How I work and how I sell. Then it helped me figure out ways to work smarter, how to best use my selling style with varying buying styles and how to improve things I was already doing well to bring them to the next level.

    Just like when you are trying to find the right cruise line fit for your client, finding the right host for you is important, and it’s not one size fits all. Avoya is not for everyone. But it is definitely right for me. They give you the tools (first class tools!) but it is up to you to use them.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  162. Judee Davis
    August 24, 2016 at 7:41 pm #
    36 / 37 found this review helpful.
    Rating

    I joined Avoya Travel as an Independent Affiliate in April of 2016.
    I was an employee of Avoya Travel and when I made the decision to become a business owner and open my own travel agency, I was given nothing but support from Avoya Travel and all of the members in the various departments.
    I was provided information on a Travel Agent school which they recommended.
    I completed a very thorough training with that school, obtained an LLC and “opened my doors” so to speak for business.
    I then went through Avoya University, a very comprehensive training program that Avoya offers at no charge.
    Support from the Avoya Team is responsive in a timely manner and they are very patient with “newbies” such as myself.
    My commission is such that in my first 6 months that I have never had to pay any monthly fees and do not see paying any in the future either.
    The Live Lead program is invaluable to my business and it is actually a challenge to keep up with all of the leads that are available to me!
    The relationship that Avoya has with the Suppliers and the respect that they have garnered from them, insure that my clients are going to get the best deal possible for their vacations.
    I highly recommend Agents from all levels of experience who are interested in growing their business, Join Avoya and take advantage of all this company has to offer its Independent Affiliates.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  163. Penny H.
    August 17, 2016 at 3:04 pm #
    14 / 15 found this review helpful.
    Rating

    Avoya Travel has been an amazing host agency! Not just because of Avoya University and the educational training they provide, but also because of the support I get as a Independent Agency under their umbrella. I have discovered a wealth of information on the industry and now relish in the stellar reputation they have garnered in the industry! The Live Lead program is also a great way to grow your business! It was the best decision ever to join a winning team!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  164. Diane Lobosco
    August 16, 2016 at 1:50 pm #
    15 / 16 found this review helpful.
    Rating

    I have been affiliated with Avoya for almost a year now. I am very pleased with the Agent Support, everyone is always so helpful. What you put into this business is what you will get out of it. I know that the live leads are always out there, and I can work when I want to. There are days I can not be working during the day, but I know I can work that evening if I want to. “The sky is the Limit”

    I am very grateful to be hosted by the Avoya Agency!!!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  165. Dana Dziegiel
    August 13, 2016 at 4:46 pm #
    30 / 31 found this review helpful.
    Rating

    As a newbie to the travel industry, I can honestly say I am so happy I have affiliated with Avoya! I have found EVERYONE to be extremely helpful & supportive.
    I find the Live Leads program to be amazing! Like I said, I am brand new to the travel industry & have no clients of my own. Yes, some of the leads can be bogus…but I have found that with building a relationship with the people calling in or making an inquiry online is the way to be successful in this business.
    As for the negative reviews about having to work or be available 24/7…you OWN your business. No matter what business you own, you have to work at it. If you don’t want to work, you won’t have a successful business.
    I love the Avoya family & am so incredibly happy I have affiliated with such a wonderful group of people.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  166. Cathy Light
    August 13, 2016 at 11:15 am #
    12 / 15 found this review helpful.
    Rating

    I am new to the industry just 5 months. Avoya Travel is a great host agency.The Avoya University training is superior. All of their backstage staff is great and so helpful and supportive

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  167. Elizabeth W
    August 4, 2016 at 1:24 pm #
    29 / 30 found this review helpful.
    Rating

    Avoya has been a very successful match for me so far. Being relatively new in the business, I found I was struggling to get enough leads to be where I wanted to be. While it’s true that the commission split on leads is not what one would make with one’s own bookings, the split is certainly better than zero! The leads have forced me to jump right in and to really learn about all the suppliers so much better. It’s great on-the-job training for me, and it’s something I was missing before.

    I know I could be working 24/7 as another reviewer said, but it’s entirely possible to set the pace. It’s tempting to take as many leads as possible at first, but I am learning that just a few a day are manageable and profitable.

    I have found every single one of the support staff people to be just great. There’s a lot to learn, and the trainers are patient and encouraging.

    All-in-all I am very pleased with my decision to affiliate with Avoya.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  168. Danny Dobrott
    July 6, 2016 at 12:54 pm #
    33 / 38 found this review helpful.
    Rating

    What first interested me in Avoya was the Live Leads Program. When I began thinking about starting a travel agency the biggest concern was, “how am I going to find clients”. Booking only family and friends isn’t going to pay the bills and shelling out marketing dollars wasn’t going to be possible. Lives Leads is definitely reason #1 to join.

    The 2nd reason is the integrity of the Company and the relationships that Avoya has with the vendors. After researching Avoya, I found that they really had the relationships and respect of the major cruise lines. That meant a lot to me. I’m a young professional and I wanted to be with a company that wasn’t just about SALES SALES SALE but had a mission to support Travel Agents in their goals.

    The 3rd reason is the Master Mind Program. Right after I joined I learned about the Sales Training I could receive FREE of CHARGE from the Mastermind program. I thought that since it’s free and I’m new to this, it’s stupid not to try it out. Joining that group was the 2nd best decision I made after deciding to join Avoya. I received so many insights on how best to set-up systems, tracking my own sales success by understanding my agency scorecard, and learning helpful tips for other agents who have been in the business a lot longer than me. It’s easy to feel alone when you’re working from home, and in sales it’s easy to get in a rut. The Master Mind team and fellow members, 100% prevent that from happening.

    Avoya is NOT for passive travel enthusiast looking to book only a handful of trips a year and hoping to just take advantage of industry perks. If you’re looking to make a career as a travel professional you should definitely consider affiliating with Avoya. I’ve been with Avoya for going on 2 years. After seeing the power of the Live Leads Program and the support of Avoya I’ve made the decision to have my Travel Agency be my sole source of income. If you’re a hardworking intelligent entrepreneur I don’t see how you could fail with Avoya.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  169. Alan D
    June 28, 2016 at 11:41 am #
    50 / 63 found this review helpful.
    Rating

    At first Avoya sounds great but it’s not really a host agency. Despite how often they say you are an Independent Agency that’s not really true compared to other host agencies. Avoya basically expects you to be available 24/7 365 days a year. The marketing structure causes people to think you are an employee in a call center. No matter how hard I tried to explain most people do not understand that you are not an employee and then get mad. I was constantly surprised at how much was deducted from my commissions.

    The customer service is not that good. The assumption of Avoya Support is that you have done something wrong and its your fault. I was accused and reported to the VP because I booked a client with the same last name. The Support person said I couldn’t book travel for myself and reported me – but I didn’t she didn’t look at the first name on the booking!

    If the IRS investigated Avoya I have no doubt that the IRS would declare that everyone is an employee.

    People who are willing to sit by a phone and computer 24/7 and are willing to talk to 12 to 15 “tire kickers” for every sale might make it.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I was previously hosted by this host agency

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    • 19 / 30 found this review helpful.

      Hi Alan,

      Thank you for your feedback. I’m sorry the membership of your Independent Agency in the Avoya Travel Network did not work out as hoped.

      The Avoya Travel Network is one of the industry’s most award-winning and reputable host agencies, but we’re always looking for ways to further improve and help Independent Agencies be even more successful. While Independent Agencies in the Avoya Travel Network on average sell far more than their peers at other leading host and franchise networks and even though Avoya’s Support Ratio is highest (compared to other leading networks) it’s clear to us that there are areas we can improve on and with feedback from you and others we will make it even better. Offering unique and exclusive programs like Agent Power, Live Leads and American Express Travel affiliation enables us to almost always exceed the expectations of Independent Agencies in the Avoya Network.

      Again, thank you for your feedback. We will never quit trying to better serve Independent Agencies like yours.

      Please contact me so we can speak personally and discuss your ideas and feedback on how we can improve Avoya.

      Best,
      Steve Hirshan
      Senior Vice President of Sales
      Avoya Travel
      [email protected]

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  170. Raeann
    May 28, 2016 at 2:09 pm #
    40 / 59 found this review helpful.
    Rating

    This was a horrible idea. Before signing up with avoya make sure you know what you’re signing up for. They are horrible. Their customer service is a joke, making money is a joke, their live leads are a joke, this whole company is a joke. Don’t get involved with this company. Their are other host agencies that cost less and you get better service

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was previously hosted by this host agency

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    • 6 / 10 found this review helpful.

      Hi Raeann,

      We appreciate the feedback you provided. While the Avoya Travel Network has the best travel lead program in the industry, Live Leads™, and highest support ratio, we can always get better. We take all reviews seriously in continuously improving the Avoya Travel Network.

      To better understand the details of what you’ve addressed above, please contact me directly. I’d love to speak with you personally about your Avoya experience, even if it was not a perfect fit for you.

      Sincerely,
      Steve Hirshan
      Senior Vice President of Sales
      Avoya Travel
      [email protected]

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  171. Richanda Morgan
    November 21, 2015 at 4:20 pm #
    69 / 77 found this review helpful.
    Rating

    I have been with Avoya for two months. I did not join initially when looking for a host agency because of the price to join and the reviews on this site. I went with Outside Agents which is not a bad host agency if you want to be totally on your own or ask condescending long-term agents a question.

    After a year of starting with a host agency I was referred back to Avoya and after talking with a few people in length decided to join. I am pretty pleased I did. I have not received my first commission check but I have booked 10 times more cruises with Avoya in one month than I did on my own in 3 months.

    Those complaining about the leads are the ones that can’t close because they have no format, formula or follow through. Yes, some of the leads are not good. People do not provide good information but some are really good. I worked with Carnival directly and we would get written up if the monitored a call that we did not verify a phone number and email address on. This was because if we did not book them through direct sales the personal travel agents would then be assigned and try to book them. They were leads. Most of the time we did not book them because they were not ready. Everyone classifies a lead as someone who has provided some sort of contact information. It is not hard to succeed with Avoya’s lead program you just have to have a system and the desire to actually work. Many people feel like because they work for themselves they can decided to wake up one day and work and then the rest of the week relax. Working on your own is much harder than punching a clock. I work everyday pretty much all day. I set my schedule and then take breaks from time to time. This is a great program, especially if you do not have a large client base.

    The programs ans support and the CRM are awesome tools that help me stay organized. I will update in a few months so I can give an account of my first couple of checks.

    To address the negative reviews. I am not sure what they mean by paying for the leads because I have not been charged for any leads. There are charges for calls made to your 800# but you can keep those down by calling people back. The charge is very small.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  172. Joanne H
    August 23, 2015 at 5:58 pm #
    72 / 76 found this review helpful.
    Rating

    WOW!! I’m shocked by the people that are writing bad reviews for this company. I am a retired Real Estate Agent, I just started with Avoya 4 months ago, I have never sold travel before. I know that in order to make money you have to work hard. I do! I am doing extremely well with Avoya. I am willing to work hard. If the people that have are complaining about this company were willing to work at it, make phone calls, form a relationship with people, they would be making money too. I admit it was very hard in the beginning, I felt like I was getting the lousy leads and I would never make any money, but if you keep at it, you have the ability to make a lot of money, I can make 6 or 7 HUNDRED dollars in commissions on 1 cruise. Work hard, it pays off. Nothing comes easy! Oh and the statement about ” One year wasted and lots of money!” It cost $100 each year, if you consider that “lots of money” That could be your problem!

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  173. D Carlson
    August 20, 2015 at 4:05 pm #
    82 / 107 found this review helpful.
    Rating

    When I can share with everyone is that all these positive reviews is all smoke and mirrors. Look at the negative reviews first, those are actually from the agents that have worked here, the positive reviews I can tell you the names match all the upper management and their All-Star agents that have been with them since the inception of America’s favorite vacation company. I promise you you will sign away your life and your money with their contract. My contract ends in about a month and a half and I can’t wait to be done! I have been an agent for over 20 years and thought this was a easy way to work from home and make money doing what I do best selling travel. You will spend more money than you will make with a Avoya travel I promise you that. If you do have any kind of actual travel agency experience and do want to work from home I would look at American Express Hilton Starwood or any other cruise lines they do have work at home positions that you can actually make money. I am sure after my review has been posted you will see a bunch of reviews try to knock it down as the sales team and upper management watches this and then has their All-Star agents remark positive.

    The live leads they promise are absolutely trash. They are leads if anyone even clicks on their website and sign up for a special that they have advertised cheaply you will get that lead and that counts as one of your leads for the week. Really somebody from the states attorneys office needs to look into their practice as I can assure you you are making well below minimum wage. That’s why they call you an independent contractor so they can get away with paying you pennies on the dollar. Oh and if you make a mistake you best have errors and omissions insurance because they will take that out of your pocket without even trying to go to the vendor to fight on your behalf. As soon as my contract up I’m out of there. One year wasted and lots of money! Found a perfect work at home job actually making money selling travel glad to be almost rid if Avoya!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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    • Skip Fortier
      August 25, 2015 at 6:27 am #
      54 / 78 found this review helpful.

      A FEW FACTS:
      Something not often disclosed by leading host or franchise networks, but very important to know –
      How much does the average independent agency in the host or franchise network sell? Just how profitable are their members?

      At Avoya the average Independent Agency sells more than $425,000 per year and about 20% of the agencies in the Avoya Network sell more than $1 Million. Many IAs in the Avoya Network do this in their first year.

      From what we know, independent agencies in the Avoya Travel Network on average far out sell their peers compared to other leading hosts and franchise networks.

      How do you compare? How does your host compare?

      Owning and managing a small business is a challenge in any industry. Travel is no exception and as the owners of the thousands of brick and mortar agencies that had to shut their doors over the past decade will attest, experience helps, but years of experience alone is no guarantee of success.

      Avoya Live Leads™, an optional travel leads program available only at Avoya, substantially increases the chances of an IA being more successful than ever before but remember, some things never change in sales – there are buyers and there are lookers. In traditional brick and mortar agencies customers could walk in the door, grab a brochure and ask questions for days or even weeks – and never buy. That’s still the case when working and selling internet leads – if YOU let it happen. Avoya Live Leads help increase the chances for success, but do not guarantee it.

      In the end the ultimate responsibility for success, or failure, of any independent business is that of the owner. Some are cut out to own, build and run successful travel agencies while others are not.

      Avoya Travel Network offers its members the opportunity to succeed by providing resources such as professional education, world-class support, Live Leads and the combined reputation of Avoya and American Express. The record is clear, as a host agency Avoya provides by far the greatest opportunity for an Independent Agency to be successful.

      The rest is up to you.
      Skip Fortier
      Director, Join Avoya

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    • Eidi
      February 19, 2016 at 5:54 am #
      24 / 39 found this review helpful.

      Every lead cost money. Some agents think that getting lead happens by magic tbere is a lot involved. Sure all the client has to do is full out a form but behind the scene there is man power. All that cost money. Son when they give you a lead, they are expecting you to sell. Anything you sell you are given a commission (this is pretty straight forward). You sign as an independent contractor that’s what you are , you are in charge of your own business. There are some agencies that don’t charge for leads unsold (if this is what you are referring to). I think you have to pay a avoya 50.00 if you don’t sell the leads given to you that month. In reality every host agency (the legit ones) should adopt this practice yes and the mistakes you talk about , if you do your job right from the start you wouldn’t be paying from your pocket for your own mistakes. What avoya does It weeds out those who want to play travel agent. And it weeds out the hostile “travel agent” those who sell four cabins a year and give the agency the most trouble and end up costing the company money.

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  174. Patti E
    May 29, 2015 at 4:54 pm #
    20 / 33 found this review helpful.
    Rating

    Avoya Travel is a company with a heart that cares for its employees, Independent Agencies and customers, as it supports the community through its charitable endeavors.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  175. Mary A
    May 29, 2015 at 4:51 pm #
    20 / 26 found this review helpful.
    Rating

    Most progressive company in the travel industry. Best Leads program. I sold $1,700,000 with just Live Leads my first year with Avoya Travel as my Host Agency. Great support!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  176. Danielle C
    May 29, 2015 at 10:14 am #
    150 / 168 found this review helpful.
    Rating

    I have been in this business for over 25 years owned a few travel agencies over the past 25 years then a few years back I decided to retire. Well, I got bored and started looking for a host agency to work from home part time and found Avoya Travel. I thought they “live lead” program and some of my past clientele would be a good fit.

    I can share with you that they have the Salary and the Hourly employees that post wonderful reviews. It would be wonderful I’m sure to work there if you actually got paid but that not the case if your an Independent Contractor of Avoya.

    I signed on as a “Independent Contractor” Avoya promised all these Amazing Leads, After, paying my phone bill, monthly service charge and all the other fees that they nickel and dime you I am lucky to see $20.00 on a $900.00 escorted booking commission. 98% percent of the leads are bogus all the “good live” leads go to the employees that have been with them since they were America’s Vacation Company. The leads you receive as a new independent travel agent (even someone with exceptional travel agent experience and proven performance) are terrible. Leads with fake names, emails, phone numbers and Avoya may only give you 7 a week to sell from. If you don’t close these terrible leads they charge you and won’t give you more. Again, I have been in the industry for over 25 years so when I did actually get a viable lead and closed it, the commissions on a cruise only booking averaged $75-100 and you would get 30% of that. You do they math it’s less than $2.00 and hour for the time it takes to book, process payments, email clients, take care of documents, follow-up, etc. The contract they make you sign basically says “Avoya has all the rights and you have none”. Even when you want to leave say good-bye to the lousy commissions you did make because even if you got your booking past final payment and you leave they take it. I have sold over $250,000 in sales and after all the fees I’ve seen maybe $5,000. That’s no where near 30% they promise. Also, these “live leads” you better be available 20 hours a day 7 days a week because if you do get a lead and they decide to need further information or ready to book and your not available in one hour or less Avoya gives your lead that you previously had been working on away. Even if you spent days with this potential client. One hour! So there goes your life.

    The management is very friendly upfront then watch out!! Steve in upper management truly does not care about his independent agents and will treat you as such.

    Again, over 25 years in travel, I have been a top producing travel agent for Apple Vacations, Walt Disney Travel Company, Funjet Vacations, Starwood Hawaii and Sandals & Beaches Resorts. Avoya will say “mastermind program to succeed”, I can assure you that if you have any kind of travel agent experience this program is NOT going to help you with there live lead program. This is NOT the place to sign on as an “independent agent” unless you want to pay them for travel agent discounts. I thought I lost my touch as a travel agent but after finding work with another legitimate travel agency that I can still work at home, I know that I will just chalk up a mistake to sign on with Avoya on my part. Please independent travel consulants beware .

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  177. Bonnie Galloway
    May 21, 2015 at 12:31 pm #
    21 / 24 found this review helpful.
    Rating

    I absolutely love being a part of Avoya Travel! Joining this company is quickly becoming one of the best decisions I have ever made career wise. Not only do I work from home, making my own schedule and being my own boss, but I am actually making money doing so! My earnings increase monthly as I become more proficient with the Avoya system – especially with the Avoya Live Leads Program. I attribute my success with these Live Leads, to their incredible award-winning Mastermind Program. This program is amazing because it works. The training included with the Mastermind Program is free to Avoya agents. If one had to hire a sales mentor/trainer on their own, to get the kind of proven results one gets at Avoya, it would cost hundreds of dollars if not more. The instructors I have worked with are knowledgeable and supportive. There is always training available to Avoya Agents and you can participate in as much or as little of the daily trainings that are offered.

    Many times people ask me if I feel “alone” working from home. That is never the case with Avoya Travel, as you never alone with the constant support from the Avoya Staff. If I have a question my emails are answered within minutes. The upbeat and positive atmosphere at Avoya coupled with their continuous support, will ensure your success. You will never regret joining Avoya Travel!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  178. Kathe Zarate
    May 15, 2015 at 9:40 am #
    18 / 22 found this review helpful.
    Rating

    I can truly say that joining Avoya Travel was the best decision that I could have made. They are like a big family here and their goal is to see their Independent Agents become “Best of the Best” in the industry. I am constantly impressed with how many IA’s with Avoya are people who have been in the travel industry for years.

    I have been provided with many tools to help my business succeed. Avoya’s educational opportunities, marketing, support teams, live lead program and Mastermind program are in place to help my business grow and be profitable. If I am successful, they are successful.

    Avoya has been very supportive of me, as a newcomer to the business, and I know that if my agency is not growing and making money I only have my self to blame.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  179. Dina Dini
    May 14, 2015 at 9:07 pm #
    16 / 20 found this review helpful.
    Rating

    I have over 25 years in the travel industry. I became an Independent Affiliate with Avoya Travel less than one year ago.

    It was not easy starting a new business and I felt quite alone in the first week or so. I rapidly realized that booking cruises was not for me. I expressed this to Avoya Travel and was quickly urged to switch my specialty to something that I would enjoy. I have found my niche and am very happy. My monthly income continues to increase, I work at my own pace and love what I do. What more could I ask for? A company that is supportive and encouraging…I have found that with Avoya Travel.

    Avoya Travel offers me leads, training, webinars, meetings. It is up to me to utilize what is offered to ensure my success. I am delighted to be affiliated with Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  180. Andrea
    April 3, 2015 at 7:41 pm #
    56 / 73 found this review helpful.
    Rating

    I have just gone through the same experience with Avoya as David (February 3, 2015 review). I only wish I had seen his review first. From the first day, the information from Avoya was mixed. First I found out they are not in Florida, so if I needed help I have to call the west coast on their time and they call me back on their time.

    Then I found out after their EDoc system lost my credit card information and when I brought it up they didn’t care they just kept making me re-send it on line.

    Training came around, but I was not told I could do it any other way then by their time schedule and our computers had broken down, so I borrowed a laptop without sound. I paid additional $200 for long distance calls.

    It then popped up that my credit card was hacked and Avoya accepted no explanation just kept billing me or trying to get me to give them a new credit card. This was for leads I did not generate for them. How could I when I had not completed their training?

    No website or leads were given to me, only a Shut Out from Avoya.

    Andrea

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I was previously hosted by this host agency

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  181. Susan Wolfson
    March 25, 2015 at 6:37 pm #
    18 / 21 found this review helpful.
    Rating

    I have been with Avoya for 4 years and it has been an amazing experience. I have tripled my income since joining Avoya. Don’t let the commission split for Avoya leads scare you away. The money is there and It is a great way to grow your business. Another Avoya benefit is the Mastermind mentoring program. I have learned so much from my mentor and fellow independent affiliates, their support is tremendous. Our relationships with vendors has helped me grow my personal business as well.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  182. David
    February 3, 2015 at 4:32 pm #
    68 / 87 found this review helpful.
    Rating

    I made the mistake of joining Avoya Travel in February 2014. Many promises made, but not kept, and they suddenly get very smug and constantly tell you to refer to the ‘contract’, which is laborious. I would not under ANY circumstances re-sign with this operation. Just a horrible experience- a year wasted.

    Plus, all the bookings you made during that year that are from their leads go back to them, and you do not get paid, even if final payment was made. A total rip-off!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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    • Skip Fortier
      February 6, 2015 at 12:57 pm #
      34 / 57 found this review helpful.

      David,

      As was explained to you any future bookings made for Avoya clients have to be transferred to a new agency to complete once your agency is no longer an Independent Agency of Avoya Travel. The commissions need to be paid to an agency with a current agreement and the agency that completes the booking.

      We are a network of professional sellers of travel, with professional defined as those making a living selling travel. We are known by all the suppliers we work with as a host agency that does high volume, not because we have thousands of agencies signed up (we don’t), but because the agencies we have are serious about their business and sell at an extremely high sales volume per location.
      It is important for the collective reputation of all of our agencies that we only maintain those who have higher than the industry average sales.

      As the owner of your own business before you elected to become an Independent Agency we recommended you review your agreement, with a lawyer if necessary.

      We wish you the best of luck in your future endeavors.

      Skip Fortier
      Director, Join Avoya

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  183. Phil Arons
    January 24, 2015 at 10:41 pm #
    24 / 26 found this review helpful.
    Rating

    When I left my last host agency I was told since Avoya charges me an affiliation fee to be careful. This was a host agency that didn’t have the marketing and resources Avoya has. I have made more with Avoya in the first 6 months than I did in 3 years with my last host. The marketing, the tools, the education, the support and the live leads have made it a very great move on my part.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  184. Steve Hale
    September 8, 2014 at 7:39 pm #
    27 / 31 found this review helpful.
    Rating

    I am coming up on my two year anniversary with Avoya Travel/American Express. I can say without any doubt, that anyone looking to expand their horizons in the travel industry this is the place to do that. Avoya Travel with their Live lead program,and the constant support we receive is the place to be.

    We receive the ability to run our own agency with a support staff that is second to none. The one thing that distinguishes this agency over many others is the live lead program. This not only gives you an opportunity to grow but the tools to do it with. We have a network of fellow agents you can always reach out to, and the training to accomplish your goals.

    If you are willing to work professionally and with integrity you would and could be successful. Don’t be left out of the growing travel industry market. You CAN succeed if you wish to!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  185. Kendra Heffelfinger
    August 25, 2014 at 2:20 pm #
    34 / 36 found this review helpful.
    Rating

    I joined Avoya Travel eight months ago and had a rough start. I was not utilizing the tools and programs Avoya has in place for it’s independent affiliates. I was ready to give up until I made a decision to give it a year and use every tool and program Avoya has given me access to.

    In May I went all in and applied all the lessons I learned in the Mastermind Program from my business coach Laura and the program leader Tammie. The first month I implemented their suggestions, my agency commission saw a growth over 90%!!! Prior to joining Avoya, I thought I’d need a website, a logo designer, and a marketing team. The Mastermind Program is available to ALL Avoya Independent Affiliates at no additional cost.

    I don’t ever have to go out and have cruise nights, or hold travel expos with Avoya. The lead program they have gives me access to the clients that would take months to accumulate.

    Being my own boss allows me the flexibility to work, play and rest when I want. Who else offers that freedom?

    While I was really second guessing my decision a few months ago, implementing all the tools and programs at my disposal has made me realize joining Avoya is the best business decision I ever made!

    Kendra Heffelfinger
    An Independent Affiliate of Avoya Travel Since 2013

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  186. Kay Sanderford
    August 20, 2014 at 2:35 pm #
    30 / 34 found this review helpful.
    Rating

    I started out working for a brick & mortar agency, was with them almost ten years before striking out on my own.

    The only reason I had the confidence to become an independent agent was because of the experience, expertise, technical savvy and business model offered by Avoya Travel.

    I’ve been married for 35 years and during this time, my husband has gone to college, grad school and attained his PhD, and we’ve raised 3 kids and now have 7 grandchildren … life has been so busy! But I did not get a college degree of my own. Working at the bricks & mortar agency, I made $22,000/yr.

    Since joining Avoya I’ve seen my income double and then triple! I’m fairly certain at my age, in this economy, and without a college degree, there is no other way I would have ever achieved that income level through any other type of employment.

    I could easily earn $100K per year or more through Avoya if I wanted to work that hard. I know many Avoya independent affiliates who do earn six figures annually.

    I feel I have the best of both worlds. I choose to take time off to travel and to spend time with my family, to work in our church, to remodel a farmhouse (our 2nd home) with my husband, and to go visit my grandchildren rather than putting in the hours required to earn a 6-figure income. But that’s just it … Avoya provides me with choices. It’s a qualify of life issue really.

    I am convinced there is no other host in the industry who does all of this with the same level of enthusiasm, support or integrity as Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  187. Jamey Steenhoven
    August 18, 2014 at 1:16 pm #
    21 / 27 found this review helpful.
    Rating

    My name is Jamey Steenhoven. I started in the travel industry 4 years ago after a life changing event that caused me not be able to function in my previous line of work. I started out learning from a wonderful travel agent (my wife) who has been in travel since she was 18. She took the time to teach me about travel and show me how much fun it could be. I studied under her for a year and she was an Independent Contractor with Avoya Travel/American Express. I got first hand knowledge about Avoya Travel as I learned how to book travel. In our first year with Avoya Travel we grossed over $1 Million in Sales and she was named one of the “Best of the Best”, which is a great honor. I decided then that once I was ready Avoya Travel was for me!

    I wanted to strive for that feeling you have of owning your own agency and working with a wonderful company like Avoya Travel/American Express. We have spent time with the Anderson Family, Avoya Travel Staff and management, and can honestly say we feel like we are part of a family not a “company”.

    I have been an Independent Contractor with Avoya Travel for almost 4 years now and could not imagine being with any other host agency! They have welcomed us with open arms and treated us like family since the first day. My business has grown more in 4 years than I expected in my 5 year plan.

    Avoya Travel has given me the courage to try new things. If you would have told me 5 years ago that I would be selling luxury cruise, luxury river cruise, and hand building trips for clients all over the world, I probably would have laughed. Today I do just that. I specialize in luxury cruises of all types, luxury resorts, also hand build trips for clients around the world.

    To my surprise another aspect of travel has grown for my business. I have recently grown my Destination Wedding & Honeymoon side of my business. I would have never thought I would be planning weddings/honeymoons, but now that is one of my top sellers. I have seen a 200% increase over the last 2 years in this sector. I attribute this to Avoya Travel/American Express as they have given me the courage to “think outside of the box” and try new things. They are a very innovative company and on the leading edge of all aspects of travel. Taking ques from them, I started to think outside of my comfort zone and took the plunge into Destination Wedding market. It has been a huge success!

    I can not thank the owners, management, and staff at Avoya Travel/American Express for all of their support over the last 4 years. Without them, I know I wouldn’t be where I am today. I look forward to many more years of working with Avoya Travel/American Express and growing my business.

    Jamey Steenhoven

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  188. Nanci Ott
    July 29, 2014 at 5:08 pm #
    17 / 21 found this review helpful.
    Rating

    I’ve been affiliated with Avoya Travel since 2011. The free lead program is on the top of the list of what makes Avoya, in my opinion, the best host agency around. My overhead is minimal because Avoya does all the advertising. My entire client base is from Avoya leads. It’s a perfect situation. I can work from home, Very team oriented environment, more training options than ever before. It is the best decision I have even made in my career and never looked back.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  189. Michael Burk
    July 29, 2014 at 3:44 pm #
    18 / 20 found this review helpful.
    Rating

    I am very new to the travel industry. I spent a year with another host agency and only did about $100K in sales. In my first year with Avoya I did over $1M in Sales and 99% of my business came from Avoya Live Leads.

    If you work hard, have good business systems/plan in place and use the resources provided to you by Avoya you can succeed!

    The best decision I made was to affiliate with Avoya.

    Sincerely,

    Michael Burk

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  190. Kandy Benedetti
    July 29, 2014 at 3:36 pm #
    14 / 17 found this review helpful.
    Rating

    I have been with Avoya for 3 months so I am really new to the travel industry. I am extremely pleased with the support and direction my business has taken by joining Avoya. The staff that has helped me get started is just wonderful. The technology is easy to use and user friendly and if do you have a problem you have great support.

    I am very lucky to have found Avoya and know that I will have great success in the coming years.

    By joining Avoya, it has definitely kick started my career and now I can reach for the stars because the opportunity is there.

    Industry Experience: I have less than 1 year industry experience
    Affiliation: I am currently hosted by this host agency

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  191. P SANDHU
    June 2, 2014 at 8:18 pm #
    49 / 70 found this review helpful.
    Rating

    This company sets a expectation of a sales quota but does not tell. They will not renew your contract if your sales are not high enough. They do not tell you this in the beginning. They do not care about there agents. Do not use them.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I was previously hosted by this host agency

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    • Skip Fortier
      July 7, 2014 at 1:28 pm #
      23 / 50 found this review helpful.

      We are a network of professional seller’s of travel, with professional defined as those making a living selling travel. We are know by all the suppliers we work with as a host agency that does high volume, not because we have thousands of agencies signed up (we don’t, but because the agencies we have are serious about their business and sell at an extremely high sales volume per location.

      It’s important for the collective reputation of all our agencies, that we have high standards, and that we maintain them.

      Skip Fortier
      Director, Join Avoya

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  192. Tim Joseph
    September 25, 2013 at 1:15 pm #
    54 / 69 found this review helpful.
    Rating

    This time last year I was with another host agency who has a great reputation and for good reason. As my renewal with this host was nearing, I wanted to see what other options were available and decided to look at Avoya Travel. I read some reviews and was hesitant as this is a big decision for any home based agent.
    I was struggling to find business and running myself weary with marketing and networking. After one year in the business I was close to facing a decision as to whether I would continue in this business at all. After talking with some people at Avoya I decided that I would give the business one more year and do it with Avoya. This is the best business decision I have ever made.
    The support we receive is unbelievable. When I have questions, I can rely on quick and accurate direction. The training is not only on systems and specific products but on the sales process.
    Live leads are great if you work them right and you are consistent. I will not say that you will close a very high percentage of leads, but if you qualify the ones you get and follow up you will find success.
    The fees are lower than other hosts. The monthly fee gets waived if you sell at least $1000 gross commission in the month. Since joining, I have not paid this once. That includes the month of June where I was in Europe for two weeks.
    Avoya gives you the tools to be successful, it is up to you to use the tools and make yourself successful.
    Not even a year into my time with Avoya, my commissions are more than triple last years and I have a very reachable goal for next year to increase another 50% over this year.
    If you decide on another host with out at least talking with Avoya, you will be doing yourself and your business a disservice.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  193. Chris Greene-Greenehouse Luxury Travel
    September 25, 2013 at 12:07 pm #
    41 / 52 found this review helpful.
    Rating

    I have been in travel for over 10 years and most of the time as an employee for big, corporate owned travel agencies. I have been with Avoya for the past three months and I love the program so far. I picked Avoya because I needed a place that could provide me with leads and that they have done. I did not come to the table with many of my own customers and was excited about Avoya’s lead program to agents. I believe that if a company can make my phone ring or email sing then the job of closing is mine. I understand that not every lead is a winner but it was the same at the other companies I worked.

    Here are the facts as I see them.

    1. Avoya has great leads and relationships with the top vendors.
    2. Agents are getting top level commission from almost all the top vendors.
    3. Avoya has many exclusive promotions and pre-blocked group space to give you an advantage over your competition.
    4. Avoya provides wonderful support. The Master Mind program is amazing and will help fine tune your agency and provides a great sense of community that can be missing when you work for yourself.
    5. Avoya pays on time and even have a program that will allow you to get pre-paid some of your commission for future bookings. This is very important to me since I need money now as I build a pipeline of clients.
    6. Leads, leads and more leads. Everyday since I have closed a couple of deals, they have offered me more leads than I am able to take. I have worked my way into getting some leads direct from vendors and they are awesome. Great leads = great money!

    This host may not be for everyone but it is perfect for me. I have closed many deals in three months, worked my way into better specialties and the leads just keep coming. They offer tons of support, continuing education and foster a sense of community.

    Each host has unique differences but for me, Avoya has been a great decision. I am very excited about the future for my agency and not everyone in travel can say that these days.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  194. Rob H
    June 25, 2013 at 2:26 pm #
    129 / 150 found this review helpful.
    Rating

    At Avoya’s request, the Avoya All Stars have all posted their glowing reports about this host to make Avoya look great. Prior to my leaving Avoya they had made several “requests” for their IC’s to come here and post for them. Is it not curious how most of the postings here are all on the same set of dates – July 13, Oct 19 and Jan 8th – which just so happens to come right AFTER a negative review has been posted? Just something for you to consider.

    That said, I’ll simply state that those seeking to make a wise assessment would be smart to at least consider the comments of those who have posted not so favorable reviews. There may well be a lot of truth to them.

    Kind of like the Wizard of OZ Avoya is a master in making themselves look much better then they are. Take caution though… If something looks too good to be true – it usually is.

    As for myself, I am SO much happier since I LEFT Avoya. Although I had come to Avoya with much hope and anticipation for success LEAVING them was the best thing I ever did. Those who do their research will find MUCH beter with other host agency’s that are available to you.

    If you opt to go with Avoya all I will state is Caveat emptor “Let the buyer beware.”

    Industry Experience: I have 11+ years industry experience
    Affiliation: I was previously hosted by this host agency

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    • Skip F
      June 28, 2013 at 7:37 am #
      29 / 64 found this review helpful.

      Avoya Travel is not for everyone. We accept 10% of those that apply. Our retention rate on successful agencies is almost 100%. And yes our agencies in the network take criticism personally. I am happy to see you are happy with your decision to leave Avoya and we wish you the best of luck.

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  195. Miki Osborn
    January 13, 2013 at 7:21 pm #
    30 / 47 found this review helpful.
    Rating

    I have been affiliated with Avoya Travel for 2 years. This was a start up business for me. Working with Avoya’s leads I have created a wonderful business reaching over a million dollars in sales last year. With the complete support from the AVOYA TEAM I know that 2013 will grow even more. I could not imagine working with anyone else. We are solid and work to help each other and provide the BEST. You will find the most updated tools that will enhance your business…

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  196. Paula I Westberry
    January 10, 2013 at 10:33 pm #
    28 / 43 found this review helpful.
    Rating

    I Love Avoya Travel! I was hosted by another agency before and I was left on my own to find education, services and CLIA functions without any directions from their management. Now that I am with Avoya I can see what a difference it makes to have a structured organization. I goroup of dedicated people who know what they are doing and can guide you on your journey to the top. I did not do a bad job on my own, I had almost acheived my ACC but then I became ill. Left to drown on my own – I left the industry for 3 years.

    That is the good news because I decided to come back and they were gone! not a word, the phone still rang but no one was around. So then I began my search for a new host – The angels were certainly on my shoulders that day for then I found Avoya Travel! I have not looked back and I have not regreted the decision for a minute. On yes the other host did hear what I was up to and called me – sorry I said to them – I found a real company – and I hung up!

    I want to the national conference on Holland American Line – my head was spinning! I have never experienced such caring and sharing and Oh by the way I won a trip too! What a wonderful time I hade but more importantly what I learned! When I got home, I was ready to take on the world! I just feal refreashed and ready to teach my customers so much more than I did before! The education and information is so complete that you know every nook and cranny of the lvessals you are going to place your customers on – you know all the little things about the different companies – what the travelrs can expect and all the little touches that will make the differences. You are a REAL Travel Agent! I can answer everyone’s questions and talk about things like I have been on all the ships or in all the ports – they don’t need to know I am sittin in my home in Florida and have not been to many of the laces I am selling them. I have confidence because I have been taught and taught well! The Avoyat teaching staff are amazing at preparing the agents with more than enough information so that there is no reason anyone of us should ever feel like we don’t know something a customer asks us. We have access to it all!

    I want to thank the Staff at Avoya for giving me this opportunity! I was a nurse for 40 years and due to a medical situation, I can no longer function as one. The faith and trust Avoya placed in me and the training investment they made in me is paying off in full now. I owe them my graditude and thanks for without them taking a chance on me, I would be sitting at home staring out the window wondering what to do next!

    Thanks Avoya for giving me a life again!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  197. Karen Bray
    January 9, 2013 at 9:59 pm #
    15 / 29 found this review helpful.
    Rating

    Joining Avoya Travel was the best decision I ever made. Trying to run my own business, which I have done off and on for over 40 years, and being a computer dunce, I bless the day I found them. No more worries about marketing costs or creating a web page or finding new clients or advertising, etc. There is always someone that can help with any questions or problems. The lead program is a godsend. It’s up to us to make it work. Being affiliated with an American Express Rep office has been icing on the cake.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  198. Dawn Smith
    January 8, 2013 at 6:30 pm #
    23 / 34 found this review helpful.
    Rating

    I’m confused by negative reviews of Avoya Travel here. I am in my 3rd year with Avoya Travel and I find the company exceptional in every way.

    Unlike some other posters here, I am fairly new to the industry but have a heavy high-level sales background. I am not a top producer yet but I feel that Avoya provides everything that I need to succeed.

    I have been amazed by the level of training and support Avoya has to offer. They allow us to work where and when we want as long as we represent our clients and the company with integrity. This gives many of us the opportunity balance working hard/smart with our family commitments. This is key for me. There are minimum financials that must be met but that is to ensure that we are the best!

    Our National Conferences are incredibly well attended by the vendors which indicates the respect that Avoya has in the industry. Along those same lines, I have attended many sales conferences and Avoya does it right. The event is well organized, the topics and training are cutting edge and Avoya knows how to make it fun!

    I personally love working for a company that has a strong family at it’s helm. That family environment trickles down to us, the Independent Affiliates and others on the corporate staff.

    Most importantly, there are constant improvements being made on the technical and systems side so that we can work faster and more efficiently. The Avoya HQ team seems to constantly strive to brainstorm new ways to increase our productivity and we are asked for input as to what we need to do our jobs better.

    Others may say what they want but I will never leave this great company. I feel fortunate and privileged to work with Avoya Travel.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  199. Carol Brocksmith
    January 8, 2013 at 2:34 pm #
    14 / 25 found this review helpful.
    Rating

    Becoming affiliated with Avoya Travel has been absolutely the best move I could have made for my business! Their staff treat you like family — super friendly-they go out of their way to help you with any part of your business that might need improvement, advice, organization…anything, really. If you understand the system, you understand how to get the better leads. All kinds of training is available …these people genuinely care about your success!

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  200. Rusty Bradshaw
    January 8, 2013 at 2:05 pm #
    21 / 34 found this review helpful.
    Rating

    First I want to say that for any professional and experienced travel agent, there is no better host agency to affiliate with than Avoya Travel/American Express. Before joining Avoya Travel in 2008, I reviewed, re-reviewed and spoke with many host travel agencies. Not one other host company compared to Avoya Travel especially in terms of ethics, support, technology, training and the LiveLeads program. Rest assured, Avoya Travel is NOT a pyramid scheme in any way shape or form.

    What a potential Independant Affiliates needs to realize is that we are each running our own independant travel company under the umbrella of Avoay Travel/American Express. Our success or failure lies soley within ourselves. I simply do not understand how a former Independant Affiliate could or would find any fault with a companies’ lead generation program that provides, at no charge to us and at Avoya’s great expense, credible and qualified telephone and email leads to their affiliates. These leads comprise at least 90% of my business. Are there “shoppers” out there simply looking or wanting “rock bottom” prices? Absolutley. But, once they have booked that low cost cruise or land excursion with me, I strive to make them my client for life. But without that lead from Avoya, I would have never gotten that booking to start with. I cannot tell you the number of clients that start with a less expensive vacation and then in a few months are booking high end cruises, land tours or hotels. As an Independant Affiliate of Avoya Travel and a business owner, it is our duty and obligation to nurture that lead to a booking. Not everyone that looks today will book today. This is not a “one call close” industry. But, they will book with someone and I want to make sure it is with me! As far as “feeding high-end leads” to select Independant Affiliates, that is simply false. As business owners we are in complete control, through our specialties dashboard, of what vendor leads will be offered to us. If I only have Carnival and NCL in my specialties, I will probably never get a Crystal or Regent lead. If I want to sell the high end cruises and tours, I learn the product through Avoya Travel and/or vendor training and then have that vendor added to my specialties to sell. Again, Avoya allows me to be in complete control of this.

    Choosing a host agency is a very important decision. We consider ourselves a family and affiliating with Avoya Travel/American Express has been truly one of the best decisions that I have made in my lifetime.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  201. Melisa Nicolet
    January 8, 2013 at 1:59 pm #
    15 / 27 found this review helpful.
    Rating

    I have been with Avoya going on my 6th year and this is the smartest decision that I ever made for myself and my family. I have been in the travel industry for over 16 years and over 6 years ago I decided to go out on my own (I was in a traditional store front agency for 10 years)

    I reviewed many host agencies, looked around and the more I looked the more I kept coming back to Avoya. They are a family run business who put us, the agents first…I have never been happier in my life with this decision.

    The support from the Avoya Team is absolutely Amazing, at any time if I have a question or need any assistance they are a phone call or an email away. The technology is the best in the industry.

    The friendships that have been built with the other agents is great, you never feel alone…Everyone is here to help each other grow their businesses…together.

    The lead program is the best, there is no way sitting in my home office that I could ever build the clients that I have…I can work from anywhere anytime…I dont have to be chained to my desk…I have worked from my balcony on a cruise ship, from the coliseum in Rome and the Eiffel Tower in Paris. Your office and your business go with you and you work when you want…as long as it is with professionalism and integrity.

    Avoya is helping me lead the life that I want to…If you are looking for a host agency that values you as a person, not a number then go to joinavc.com you will not be sorry…

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  202. Carolann Carfagno
    January 8, 2013 at 1:46 pm #
    13 / 21 found this review helpful.
    Rating

    I am a new agent with Avoya. So far, it has been a great experience for me. I was relying on the live lead program and it has been working out well!! The support staff is amazing and everyone in the company is so helpful. I am so happy that I made the decision to join Avoya!!

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  203. Lorena Munevar
    January 8, 2013 at 1:27 pm #
    15 / 25 found this review helpful.
    Rating

    I joined Avoya Travel in 2009 and I LOVE it.

    Before, I used to be part of Global Travel International, which was a horrible experience.. But now with Avoya I love the fact that we have so much support. We have the best tech support and the best service to agents in the industry.

    I can work from any computer and when on the road all I need is my cell phone and a tablet and I can still take leads, book and give great customer service.

    The live leads is the best part as the program allows you to take live phone calls with real customers or to take web-leads … it’s up to you!

    If you are at the airport waiting for a flight…or your child has friends over… perfect time to take a web-lead.. simply send the quote by email and follow up later by phone when you are in a quite place where you can talk and look at the computer.

    Thanks Avoya for the great opportunity !

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  204. Sandy Molina
    January 8, 2013 at 11:24 am #
    12 / 21 found this review helpful.
    Rating

    I have been with Avoya Travel for the past three years, and have only positive things to say about it. While there may be times that the leads don’t pan out, or your sales seem few and far between, I firmly believe it’s all what you put into it. What agency guarantees you’ll make every sale? Telephone sales are extremely tough in today’s very competitive online environment, and you must work hard to get the sale. I read a comment that the viable leads were given to only the top agents, which is not true at all, however if you were the owner of those leads, would you not give them to the agents you knew could close those sales? It only makes good business sense that the more you sell, the more opportunities will be available to you.

    Avoya is ethical and professional, and from my perspective, highly regarded by industry professionals. I have been in the industry for over 25 years, and have worked in mom & pop agencies as well as all of the megas. I was very impressed by Avoya’s technology and the tools and support they provide their affiliates to do their job and be successful. They give me everything I need to build my business, but at the end of the day, it’s all up to me!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  205. Alaine Harris
    January 8, 2013 at 11:10 am #
    11 / 22 found this review helpful.
    Rating

    I joined Avoya less than 2 years ago and in my first full year I made the “Best of the Best” and 98% of my sales were from the Avoya Leads!

    I kept an eye on the company for 2 years before joining, as I knew I would not be able to bring my clients with me and would have to depend on Leads generated by Avoya. It has worked really well for me!

    I am able to Specialize in certain products and my preferred vendors. They Leads come to you based on your production.

    The Anderson Family, Staff and Technical Team are extremely supportive and respond quickly to questions and issues. Continuing Education is always available and we have a terrific relationship with the Vendors. Of course the American Express Affiliation is a Big Plus.

    We also have a MasterMind Program which is a great asset for increasing sales!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  206. Joanne Corman
    January 8, 2013 at 11:02 am #
    10 / 19 found this review helpful.
    Rating

    I joined Avoya Travel 6 hears ago. This agency is a home based agency with an amazing technology, support system, and leads that are offered to agents via their home computer.

    In the six years with Avoya, I have excelled in my ability to earn, learn and advance my education as well as my client base.

    The best part about Avoya Travel is you are in charge of your own business, and can do whatever you feel necessary to succeed. There are lots of support and programs to assist you if need be.

    The commission is always paid on time, and if you need to have your commission early there is a program for that as well.

    I have been in the travel industry for over 40 years, and feel the best decision I made was joining Avoya Travel!

    THIS COMPANY IS THE LEADER IN TRAVEL SUCCESS!

    The rest is up to you!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  207. Jeanette Bucy
    January 8, 2013 at 10:48 am #
    13 / 24 found this review helpful.
    Rating

    Just like everything in Life-you get out, what you put in.

    I have been in the industry quite a long time-One of the KEY things that made my decision to join was the leads and the affiliation with American Express. I know that Standards of American Express and Avoya is right on target. I also know Amex is careful where they share their name and that name is GOLDEN. (IMO)

    The support that you get is the very best of anywhere I have worked. As an agent you would know support at avoya like your help desk like an agency has. They are THE BEST .

    There are constant classes ,webinars you can join in on to get to know travel better all the time, Every week.
    Travel changes constantly -so for me–this is great!

    Jobs were scarce and still are….and it took me several months to decide on this company and I am more than happy that I chose Avoya. I have worked at home in the past and wanted to make sure this was for me. I love IT!

    I am sure you will see some disgruntle employee’s anywhere you go.
    You get out what you put in – again-nuff said about that.

    You do get to work when you want and every lead won’t close- so you do your best,.

    This company will work with you and help you any and very way they can-

    There is a mastermind class with webcams so we can get to know one another, Share ideas and knowledge with each other, There are cruises & trips (meetings) we can take to really get to know one another and the industry.

    The leads–There all l kinds, just like any business- some are good some are shoppers, The customer looked at us for a reason. There is competition ,and there always will be- Avoya will help you Match prices and of course you have to give a little to get a little at times I do-I want my customer to come back. That is worth it to me.

    IT IS UP to YOU when you work, how you work and where. You should know the business and there is training and further training after you get on board and it is constant and always up to you you to take.
    My numbers go up and down and I take the training to improve myself.
    I was really irritated when I saw someone say a negative thing about Avoya, in my opinion , Avoya gives you every chance there is to make it work.

    The I A’s are always willing to help too. The other agents -Independent Affiliates(IA)
    You get your own website, your own 800 number -leads, Training, prizes, Commission splits and a staff and other agents , that will bend over backwards to help. I don’t have a problem with Avoya and I am happy to be a part of this company.
    My question is why NOT JOIN? I love having my own Business and the support of Avoya, and the STRIVE to do better , is always there for you.

    I signed a contract with prior agencies, not to take customers so for me, for now, I take the Avoya leads and I always strive to learn more and do better and am not forced into anything. I am now learning how to grow my own customer base again. It is up to me to do this and marketing in set up for you with guidelines so you can’t go wrong.

    My question is WHY NOT?

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  208. Kelli Helms
    January 8, 2013 at 10:38 am #
    15 / 24 found this review helpful.
    Rating

    I wanted to give a review of Avoya to any agency who may be looking for a host. Avoya is a combination of outstanding technology, great support and live leads for every agent.

    I have seen a lot of comments about the leads and how they are viewed as poor. I can see where an agent who may have worked for a brick and mortar firm who had walk-ins and a substantial client base would feel the leads from Avoya were weak, they are not weak but they are different – they are in many cases, better.

    You are actually getting the clients at an earlier point in the booking process. This gives you the advantage of building a relationship with the client before you are in a finalization mode. That relationship builds loyalty and helps you keep clients long term. Its not a waste of time, it’s an investment in your business.

    With any sales program the leads come in many shapes and sizes – from the lookie-loos to the guy who is holding his credit card in hand ready to book – I have had both at Avoya and the majority of the leads I have received have fallen in the middle of these two examples.

    In response to an earlier poster about the working relationship with Avoya when you have personal issues causing an interruption to your workflow, I have to say my experience was polar opposite.

    In June of 2012 I was diagnosed with cancer and had to start treatment right away. The treatments left me unable to focus and effected my short term memories making it impossible to service clients in the way they need to be.

    As soon as I knew what was ahead for me I contacted Avoya and advised them of my situation. The next day I was contacted by the VP of sales who told me to take care of myself and not to worry, my Avoya family would be there with me every step of the way.

    Since that time I have received check up calls, supportive and heartwarming cards in the mail and continued support from HQ. I requested a partial leave of absence so that I would be able to take care of my current clients and not take any new ones until I was confident that I could provide the level of service my clients deserve.

    My treatment ends this month and I cant wait to get back to full time in mid February. My Avoya family has been nothing but supportive and I am lucky to be part of such an awesome organization.

    I am not one of the top producing high-end select few agents with Avoya. I had only been with the company 6 months and had just got rolling with my sales when this happened. The Avoya team treated me like I was a 20 year veteran and made me feel like I mattered.

    If you are wanting a host agency that has as much compassion as they do technology- as much support as they do leads and as much opportunity as you are willing to work for then Avoya is for you.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  209. Lesley Egbert
    January 8, 2013 at 10:27 am #
    15 / 23 found this review helpful.
    Rating

    I have been with Avoya since June 2012 and I can’t express how happy I am to be affiliated with them. They have completely changed my agency for the better and it was the best decision I have ever made. I have worked with two other large top 10 host agencies and Avoya does far more to help me grow than either of those did. They offer tons of educational and personal training and development, which I take part in at least once a week. I’ve been so impressed with how much they have helped me grow my business and how invested they are to help me succeed on an individual basis. I am not a top agent, but I am growing my business substantially and I am doing well. I get 90% of my business if not more from the live leads program. For me Avoya was the perfect fit, I needed a way to grow that was cost effective and not too time intensive. The leads system does work, you have to be committed, work your business full time and you have to SPECIALIZE. If you know your product and know it well you will be successful. If you scatter yourself and try to sell everything you won’t be. There will always be shoppers, no matter what you do or where you go, it’s part of the travel industry. In order for the system to work for you, you must be full time, take the time to learn the leads system, take advantage of the trainings and professional development, be organized, specialize, and you will be successful. It’s not rocket science, it’s strategic good business. It may not be for everyone, but it is working very well for me and I couldn’t be happier.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  210. Corinna Crockett
    January 8, 2013 at 10:13 am #
    10 / 19 found this review helpful.
    Rating

    I have been with Avoya for three years. Their busines model fits exactly what I need to run my own business whail still keeping the family/ work life balance. I am able to work when I am able and make the kind of money that I never made while being employed with a travel agency! Since I depend on Avoya for 90% of my business I can’t say enough great things about the Live Leads program. They are quality leads!

    I also love the technology and support provided by Avoya. There is no question that is too small to submit to the Agent Care staff for a quick answer and thorough. The technology department is constantly innovating to stay ahead of the competition.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  211. Oscar Burk
    January 8, 2013 at 9:47 am #
    14 / 24 found this review helpful.
    Rating

    You can pick any company doing any type of sales programs and you will find success stories and unsuccessful stories.

    My wife and I were with 3 other Host Agencies and none of them had live leads. We had to rely on our own marketing experience which we had none. So we bought leads and guess what most of them were just browsing, just starting to plan, and we even got bad phone numbers or bad emails addresses. So to those people that live in a dream world that every lead is a great one, please let us all know. Life would be so easy.

    When I joined Avoya travel I was so naive about the leads program that I was worried about earning the $1,000.00 a month that is the minimum that you have to earn with Avoya. I almost did not affiliate with the company.

    If a person can not earn $1,000.00 a month gross commissions with Avoya Travel they really have a problem with them selves not with Avoya travel.

    Avoya Travel has exceeded all my expectations and I do very well for a 69 year old. Avoya travel has a proven program that if you are willing to work and do it what takes to achieve what ever goal you set for your self. Avoya travel is the place for you. If you think you can join Avoya Travel and sit around and waitfor that person to book with credit card in hand wanting that million dollar cruise. Dream on.

    I once heard that there are three types of people; Those that get it.Those that don’t get it. Most don’t have a clue.

    So if a simple man such as my self can more than exceeded my expectations with Avoya travel. I fail to realize how any one can not make it with Avoya Travel. Oops I realize the ones that don’t make it doesn’t have a clue.

    God gave us all an ability to do something. We have to find that ability and then apply our selves.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  212. Mariangela Palumbo
    January 8, 2013 at 9:41 am #
    11 / 20 found this review helpful.
    Rating

    I have joined Avoya Travel/American Express 6/9/2009 and is the best decision I have ever made. I like the flexibility of working from home and work your own hours.

    Avoya the best Host Agency out there. They offer you Leads, Marketing, the best Booking Engine Technology, Fams, Yearly Conference, Training and Support, and forget to mention Instant Commission program. No other Host Agency offers this.

    The Leads are offered to you by what you specialize, and it’s up to you to work hard, follow up and be persistent to close the sale.

    There are a few negative comments about Avoya and they are not true. We are in Sales and earn commission.

    Avoya cares about their Independent Afflitiates.

    I would Highly recommend any Travel Agent to join Avoya now.

    One of the BEST Host Agency.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  213. Annette Hernandez
    January 8, 2013 at 9:15 am #
    10 / 20 found this review helpful.
    Rating

    I love the Avoya Travel “family”!
    I have 26 years of experience as a Travel Consultant and have been affiliated with Avoya Travel for the last, 7 years. It’s the best working environment that I have ever encountered.

    There is no “mystery” or conspiracy in regards to who gets the leads and how the leads are given to the agents. It’s electronically managed by our own, personal performance in closing leads that are offered to us. It works very well.

    When I take a new lead that is in the “luxury specialty” like Silversea, for instance, and then, am able to close the lead, the system continues to offer me leads from that specialty as long as I keep closing them for a period of time.

    Avoya has an awesome booking engine with all the back-up materials we need, in order to find information for our clients, and it’s right at our fingertips!

    Thank you, Avoya, for making it possible to be owners of our own agencies!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  214. Konny Lowe
    January 8, 2013 at 9:12 am #
    8 / 17 found this review helpful.
    Rating

    I absolutely love working with Avoya. After working for many years in an office on an hourly wage this was the best decision that I ever could make. Avoya has a wonderful booking system, gives us leads to work with, we have an absolutely wonderful training system which helps us every step of the way to be successful, there is a wonderful system to be in contact with other agents I always have someone to turn to with any questions that I possibly may have. Not only are other agents there to help but also the companies support group is absolutely excellent. I would highly recommend Avoya to anyone. I could go on and one with my praise but there would just not be enough room.

    In short: I LOVE WORKING WITH AVOYA AND ANYONE IN THE COMPANY

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  215. Ginny Newell
    January 8, 2013 at 9:08 am #
    12 / 23 found this review helpful.
    Rating

    My name is Ginny Newell and I cannot praise Avoya Travel enough. I have been with them for 5 years and new agents should not be discouraged about the leads and the profits at the beginning. As with anything it takes time to establish yourself and get repeat clients. I now have a lot of repeat clients that will only work with me. The first step is to establish a relationship with your leads and always have a smile on your face while talking to them as you are a web agent that the only way you can become successful is to show them that you are the best agent for them to be working with. Avoya is so helpful with their support team. They are quick in getting back to you with any problems that you might have and the community forum is greaat in getting help from other agents. Avoya has a Mastermind Group with a wonderful
    coach who is there to help you build yur business. We have conference calls twice a month and this is a huge help.

    Avoya is such an honest company who is so professional and ethical. If not we would not be the top agency with American Express as they will only associate with the best. I started with out bringing in a book and now I am not in the Best of the Best Agents but the way to get better leads is to take the university courses to become a specialist with the companies that you chose to do so. I would not be with any other company. Ginny Newell

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  216. Phyllis Murray
    January 8, 2013 at 8:56 am #
    10 / 18 found this review helpful.
    Rating

    I have been affiliated with Avoya Travel for almost 4 years. I came to them with no clients, starting out getting leads for short cruises and built from there, working very hard to have over a million dollars in sales last year.

    I could not have done that without the support of the Avoya team. There is no other company like them, be it technical or personal.

    With consistent efforts and the Avoya leads – the Avoya system works!

    I am here to prove it!

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  217. Debbie Nicholson
    January 7, 2013 at 10:47 am #
    86 / 109 found this review helpful.
    Rating

    I was with Avoya for a several years and I really thought it would work. The leads were key to my decision to join them. But the problem is that the leads that I received were low end cruise lines.

    The agents who got the qualified leads/high end ones were the agents that played the game Avoya wanted you too. Some of these agents are listed here on this website that have written about how wonderful Avoya is. They are like the pyramid schemes that used to be around.

    The pros: The forum board used for expressing/asking questions. It was good until you expressed displeasure in something. Then it was removed! Their quote options for cruises was good.

    The cons: The leads are misleading. Anyone who goes thier site and enters their email address and clicks on ANYTHING is considered a lead. I found a majority were just shoppers who wanted the absolute rock bottom price and wanted me to price match sites like Travelocity, Costco, etc. They also hand fed the high end leads to a certain group of agents. Thier annual confernece was a game show of sorts. If you did not go, you did not win a prize, even if you were the top producer. All overides, etc. are given to the back office and all these employees took the free cruise/tour conducter berth earned.

    All in all, I would stay away from them. The are one of the most unethical companies out there.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I was previously hosted by this host agency

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  218. Helen Daley
    October 20, 2012 at 6:33 am #
    17 / 28 found this review helpful.
    Rating

    My decision to join Avoya Travel was one of the best I have ever made. I have been with Avoya Travel for over 7 years. I’ve also been in the travel industry for more than 15 years.

    Avoya Travel provides the tools to be a success. How you choose to use those tools is entirely up to you.

    Working as an Independent Agent can be lonely and isolating. However, I have found the support from Avoya Travel to be exemplary. We are a “family” and thus we all help one another. There is a lot of truth to the saying; “There is no “i” in team”.

    The very thought of being associated with any other travel agency is out of the question for me. Avoya has provided me an invaluable opportunity. I will not look a gift horse in the mouth.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  219. John Keyes
    October 19, 2012 at 9:52 am #
    15 / 27 found this review helpful.
    Rating

    I looked around before reaching out to Avoya. I even checked with my cruise reps where I previously worked. They indicated that Avoya is a huge player in the big scheme of things already, but they felt it would be a great place to grow my personal business. I did so and have been overly impressed. One of the main ideas they truly belive and preach is ” you grow your business as long as it is done with integrity and professionalism “.. Wow !! That speaks volumes. The support we recieve from the advetising, the management team, the online sales support webinars, the fabulous Mastermind Program, and the ownership is second to none. As well as the ongoing training and updates we receive from our vendors is top notch. And Avoya allows you to choose your specialties. Therefore, I am able to give better service to our current, repeat and future clients. And I do have to mention the commission structure. It is more than fare. Hope this peeks your interest for you to persue and consider becoming a family member of Avoya. Next to my own personal and church family, there is none better. They, the Anderson’s and Scott Koepf, truly do care about me as a person and me as an agent.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  220. Luelle Robinson
    October 19, 2012 at 9:10 am #
    17 / 27 found this review helpful.
    Rating

    I have been with Avoya for almost 5 years, and have learned a lot and been helped a lot to get up and running. The first year is a little slow, as it would be anywhere. After that I was allowed to specialize in whatever areas and lines that I wanted. I have been able to be quite successful, and now I am enjoying repeat customers and referrals. The vendors really treat Avoya as a VIP and that feels good to have them appreciate what Avoya does for them as far as business.

    If you have the experience of being in travel, but do not have clients of your own, this is a great place. You can start your base of clientele by working with their lead program. There is nothing out there like it. They also have a mentoring program that you can get started in — definitely another boost up.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  221. Lori Orchow
    October 6, 2012 at 6:46 pm #
    112 / 128 found this review helpful.
    Rating

    I was hesitant to write a review for Avoya because I know they read everyone’s reviews online. However, my contract with them will be over this month and I wanted to share my very honest opinion of them.

    Their program looks and seems great, and it probably is if you are an established agent with a large, consistent following. I was not. I worked for a huge travel agency where I did not get to keep my leads, and so when my mom died I went looking for a new agency to continue my travel career with. They promised “live leads” and that was the selling point. However, their “live leads” are not, for the most part, “live.” You get leads usually from browsers, many of whom give fake contact info. If you don’t sell them a vacation, your stats go down.

    Next, when I did actually reach someone from a lead, they were in the VERY early stages of booking a cruise, and they never returned calls or emails. Also, many of the leads I was given were two-three weeks old, hardly “live” in my book.

    Last summer I had knee surgery and was unable to work for a few weeks, and when I signed on I saw that I was allowed “0” leads. This was because I had not sold any cruises for several months. I believed, and was told, that this agency allowed you to work as you wanted to, but in reality, if you don’t meet their criteria, they will not provide any leads…at all. It’s very hard to earn money if you have no leads, and it’s very hard to be given leads if you don’t sell any cruises.

    Again, if you had your own clientele it might work, but for a new agent, forget it.

    My second complain is that I also felt nickel and dimed. I was assigned a toll-free number by Avoya, which had an 800 prefix. Unfortunately there was an insurance company in Canada with an 888 prefix, and I got hundreds of wrong number calls because of the similarities. When I asked about getting the number changed I was told there was a charge to do so. I also had a new landline number put in and I was charged $25 to change. I know it isn’t difficult to do, but the company charges you for everything. The monthly fee is $49 and they will take the fee from your commission earnings without asking you. It would be nice to know that that is happening. It’s little things like that that I found annoying.

    My final straw was this year. I was contacted via email by the VP of sales and told that my sales and lead closes were too low (I have to work full-time as a teacher because I don’t make enough to live on as a travel agent)and that Avoya felt I was not right for their company.

    Again, I had missed time for knee surgery, and in August had spine surgery and was unable to do much of anything for a few weeks. still, they held strong to their plans and told me I would not be renewed. I pay them $49 every month whether or not I make a sale, so I have no idea how I was somehow hurting their reputation. I have sold cruises to my friends and family and earned commissions, but for some reason I just didn’t fit the Avoya mold.

    I have two bookings that don’t need to be paid in full until February and I have absolutely no idea if I will even get my commission because they told me I will have to pay them if I go to another agency. Right now, I have no interest in working for a host agency again. I just want my commission, and I have a funny feeling I will never get it.

    I think Avoya is good for someone who has a big following and who doesn’t mind giving up some of their commissions to pay a host agency, but if you are new, this is not the place for you. You won’t get good leads, you won’t get paid right away, and they keep tabs on your closing stats and will let you go even though you pay their monthly and initial fee to join.

    I sold over $1.5 million in bookings my first year with my previous company because I got active leads on the phone from people who were calling to book. This number is simply not do-able for the average agent going to Avoya. Maybe other people have had great experiences with them, but I would not recommend them.

    UPDATE: 10/15/2012

    I wanted to update my post. As of today I am no longer with Avoya so I can be a bit more frank. They very quickly blocked my access to my company email but fortunately I kept all of my bookings and info. They are holding my commission on my paid booking until 30 days after the cruise which is May 2013. I think it is wrong since policy is to pay an agent when they receive the check from the cruiseline. My other two bookings are going to be transferred to my new agency, Outside Agents. I had planned to leave the industry but because of the behavior of Avoya, I decided simply to go in another direction. I personally felt like they don’t go out of their way with new agents even though they get paid monthly from their service charges, and it was a poor decision for me in 2010.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I was previously hosted by this host agency

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  222. Carol Howell, CTA
    August 20, 2012 at 11:02 am #
    13 / 23 found this review helpful.
    Rating

    I have been in the travel industry for over 30 years and the best, most fulfilling years have been the last 4 with Avoya Travel.

    As with all things it takes time to build your book of business and Avoya Travel gives you all of the tools to do so SUCCESSFULLY!

    From their Live leads program, state of the art technology, and excellent relationship with our travel partners you are set on the path to success.

    Yes, I work hard but I am the one reaping the rewards of my labor.
    The rewards of a great income, selecting which vendors I want to sell, working when I want to, where I want to. I can work while sailing down the Rhine (if I choose to).

    If you are looking for a Host agency that values YOU and your experience then go to joinavc.com for more details about this extraordinary opportuity to build YOUR OWN business with a great supportive company.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  223. Samantha Barnes
    July 25, 2012 at 4:16 pm #
    93 / 105 found this review helpful.
    Rating

    I was with Avoya for a year and I really wanted to love it. The leads were key to my decision to join them. But the problem is that the leads that I received were not in my area of specialty even though I was led to believe there would be many Disney leads. The majority of the leads I received were low end cruise lines.

    The pros: The education opportunities and the technology is great! I did love their quote options for cruises. The format of the quote emails/invoices is very nice. Their support system is very good too. I always received timely replies when I had questions. Also it is a huge bonus to be able to book clients with American Express reward points. Finally, if you need cruise bookings to get your CLIA ACC, MCC, etc. Avoya is a great way to do that. But the commission split on these cruises that come from their leads is too low.

    The cons: First the definition of lead is misleading. Anyone who goes to an Avoya site and enters their email address and clicks on ANY cruise/tour is considered a lead. There are a lot of folks just exploring who aren’t really ready to book a trip out there! It was too much like “Big Brother” watching on the web for me. After I signed on I was told that if you closed 1 out of every 20 leads you were doing well. Personally that kind of return on my time investment was not worth my continuing with them.

    For the few leads that were really interested in booking something, I found that the majority were just shoppers who wanted the absolute rock bottom price and then they wanted me to price match sites like Costco who offer huge OBC’s.

    Also, there are no opportunities to book air through Avoya except through the suppliers that offer it. But I also needed a host to ticket group air that I sell from time to time.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I was previously hosted by this host agency

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  224. Molly Marini
    July 19, 2012 at 2:03 pm #
    11 / 19 found this review helpful.
    Rating

    I’ve been affiliated with Avoya Travel for 2yrs and have really enjoyed it. I have no clients of my own so I rely 100% on the live lead program. The best advantage of the program is that you can sell the specific tour company, river cruise line or ocean cruise line that you really like to sell–you pick the vendors you work with. If you have experience in travel, I would strongly urge you to consider joining Avoya Travel American Express.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  225. Pepe Delgado
    July 16, 2012 at 10:33 am #
    10 / 21 found this review helpful.
    Rating

    I have been in the travel industry for over 17 years.
    I work for one company for 3 years and then I made the move to Avoya Travel.Best decision I have ever made.
    Technology at best,leads ,costumer service and a great team of people that make you feel that you are really part of a big family.
    Have made many good friends ,Travel at least ones a year on our national conference and other funtions.
    In my opinion from A to Z Avoya is the best Host Agency

    UPDATE 7/18/2015:

    I have been in the travel industry for over 22 years.
    since 2007 I affiliated my agency to Avoya Travel.
    with my experience I was able to learn the system in no time and started selling travel right away.
    Avoya is a great hot agency and it runs with integrity and professionalism at it best.
    In only a year I was able to accomplish the award of Best of the Best and year after year up until 2014 I have been awarded the Best of the Best award which is at least a million dollars in gross sales in a year.For 2015 month of July my agency have sold a million plus therefore my gold is 2 million to be President club.
    The live leads are amazing and easy to close if you know the products and have experience .I don’t understand how someone with 20 plus years of experience can’t close these leads and not be successful at Avoya travel.
    All it takes is integrity,honesty, professionalism and knowledge
    If you have these virtues there is no reason why anyone can be very successful affiliating your business with the best host agency in the industry Avoya travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  226. Sheri Mruz
    July 16, 2012 at 8:59 am #
    10 / 19 found this review helpful.
    Rating

    I’ve been in the travel industry for 13 years. I’ve worked at a cruise line and for two previous American Express brick and mortar agencies. Since joining Avoya my sales have soared and I have complete control and autonomy over how and when I work. Avoya is supportive and innovative in their approach. They are always thinking outside the box to insure we are ahead of the curve, by miles. Joining the Avoya team truly changed my life, for the better and I’ve never had any regrets. There are so many host agencies to choose from but there really is only one choice if you want to be successful, work with professionals and have the backing of a company with integrity, Avoya.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  227. Margery Settler, ECC
    July 14, 2012 at 4:01 pm #
    19 / 27 found this review helpful.
    Rating

    I have just finished reading all of the reviews on this site. I don’t know who Robert Kurze is but I do feel VERY sorry that he is obviously so ill-informed.

    I am not going to repeat in detail what all of my other family members have mentioned. Suffice is to say all are true statements. Yes, we have 24 hour live leads, yes, we can choose our specialties be it land or sea vendors, yes we have our marketing done for us, yes we have the most innovative agent system out there and yes we strongly believe that professionalism, honesty and integrity to our clients, to each other, to our own characters and to our host agency are what sets us apart from all of the other host agencies. We are an amazing family and this is the point I would like to expound on.

    I joined for the same reason most joined which is for the live leads program. But, I quickly learned that whomever phrased, ” You can’t teach and old dog new tricks” had never belonged to Avoya Trave/American Express. Being a part of this unique and extremely giving family has changed my life for the better 10000%. 5 stars isn’t enough of a rating.

    I decided to join when the “recession” was affecting most of our livelihoods and probably still is to most ( fortunately not to most of us at Avoya). From the moment you join us you are handed on a silver platter, every thing you can possibly think of to become financially successful. What’s more, this is continuous in that there is absolutely no limit on how much you can succeed. It is your choice how you run your own business and what you want to attain. There is no holding you back. Avoya Travel/American Express is a huge, and I mean huge, network of professional travel advisors that beleive in giving the personal attention and service to each client just like we expect for ourselves when we are the ones in need of assistance. Our main goal is to build long lasting clientele relationships gaining repeat business and referrals. No man is an island and this is not an easy goal to attain. It involves hard work and dedication. Having am entire family of professionals and peers to stand by your side and turn to, is beyond explaining in written words.

    Where else can you be a home-based agent and feel as if you are surrounded by family 24 hours 7 days a week? Not only do we help one another if we can’t work, we help one another while we are working. If we need a fine restaurant in Vienna or a private guide in Dubai, no more then 5 minutes go by before we all help give you the answers to your needs. There is no competition because when we take that lead, it is your lead and no one elses to view. Where else can you pick the phone up without any reserve , and call our co-founding Presidents Brad and Van Anderson, Scott Koepf, former President of NACTA , Steve Hirshan, David and Michael Anderson and many other high profile industry leaders that are part of our family… to talk over a problem, make a suggestion, get an answer for anything you may need? You don’t just join Avoya, you become part of a very close-knit. caring family.

    We are handed every possible opportunity to become financially sucessessful. If you need any help be it 3PM or 3AM someone is always there to help make your clients travel experience seamless as well as lower your stress level. Considering you are spending a good half of your life working, having such a giving family of agents and administrators to lean on , is an amazing attribute to say the least.

    IF you are looking for a second chance on life and career, if you are looking for a place you never walk alone, if you are serious about being part of an award winning, highly innovative and much sought after host agency, well then “Greetings Pilgrim, Your Search Has Ended”. Be happy to answer any questions anyone may have if what I’ve said isn’t enough to make you realize you too can have a new lease on life.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  228. Judith Strauss
    July 14, 2012 at 3:47 pm #
    14 / 21 found this review helpful.
    Rating

    I highly recommend Avoya Travel to anyone who is considering joining a host agency for the following reasons:

    There is a support staff to help you at every step of the way. You are your own boss, so you can work as hard as you want to or as little. There is wonderful training from Avoya and many suppliers. You are affiliating yourself with a brand that is well known in the industry. I love having the ability to have all of the perks of American Express and use that to benefit my clients. The company is contantly growing and updating itself on every level. There is a very large colleagial aspect as well. For example, I am looking forward to seeing other agents at this years conference that I met last year. It is clear to me that we are there for each other. There are opportunities to participate in Fams and other learning experiences. It should be emphasized to all who want to participate in Avoya that there is definately a very ethical vibe, as there should be. I wholeheartedly recommend Avoya as an excellent host agency that you can be proud to be a part of.

    Industry Experience: I have 1-5 years industry experience
    Affiliation: I am currently hosted by this host agency

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  229. Audrey Crowley,CTC
    July 14, 2012 at 8:30 am #
    16 / 22 found this review helpful.
    Rating

    I have been with Avoya four years and made the right decision . The owners are wonderful people to work for and very caring. . You have the flexibility to work and take vacation whenever you want . You get paid on a weekly basis . They will even given you an advance if you need it. There are plenty of leads for you to make plenty of money, so the choice is yours.

    You are always offered to attend cruise and tour operator webinars to keep updated on the latest .
    Their support staff is there for you 7 days a week! Bonus commissions and cruise give aways!!

    Need I say more?? Get on board with Avoya. ,!!

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  230. John Bloom
    July 13, 2012 at 4:30 pm #
    14 / 20 found this review helpful.
    Rating

    Avoya Travel has made selling travel again fun and profitable! I joined in Aug 2008 after owning my own storefront agency for 10+ years and trying to make it as a home based agent with a major consortium for two more years.

    Avoya is for the full time travel professionals. It is not for part timers who want to “earn a few bucks” working a few hours a week. But if selling travel is your passion and this is your business, you can’t make a better choice.

    From the beginning it was obvious I had made the right choice. Technical and marketing support are exceptional. I don’t have to maintain my own website. I don’t have to track my commissions and I have a network of fellow agents to call upon for help and support. They are always there.

    The company owners are the most ethical people I have run into in business. They do business in a professional manner and expect all their independent affiliates to operate at the same ethical and professional level. Their support for their affiliates is complete.

    I could tell you more about the systems they provide to run your business, the training they offer, the support they provide for your business, and much more. But the most important thing I can tell you is that affiliating your business with Avoya Travel will be the best business decision you will make.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  231. Diedre Bloom
    July 13, 2012 at 4:11 pm #
    15 / 22 found this review helpful.
    Rating

    We joined Avoya Travel in March of 2008. Prior to that we had owned a store front for more than 10 years and worked independently out of our home for another 2 years. Our business was struggling to survive with our existing customer base.

    Avoya was a godsend. We no longer try to maintain a website, wonder if our marketing money is well spent, try to get new clients, chase commissions and track booking action items with yellow stickies on the folders.

    Avoya embraces new technology. Their database is a powerful, effective tool. Their marketing gives me access to excellent potential customers.

    Avoya’s owners and officers are ethical, and expect that from their independent affiliates. Avoya offers many training opportunities, and has won numberous industry awards. I could go on, but the bottom line is that Avoya is the Best of the Best.

    If we weren’t affiliated with Avoya, we would no longer be in the travel business.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  232. David Locke
    July 13, 2012 at 2:33 pm #
    15 / 23 found this review helpful.
    Rating

    We have been with Avoya Travel for almost 8 years, and our income has grown every single year, including during the economic downturn.

    Avoya’s “live lead” program allows me to outsource my marketing and advertising to Avoya Travel. They provide the leads, and the only cost to me is the commission split if I sell them. If I don’t sell them, there was no loss to me at all. I’ve also outsourced my promotional groups management to Avoya. I believe they reserve over 25,000 cruise cabins every year, giving me a competitive advantage. Avoya Travel’s affiliation with American Express offers additional benefits to my clients – they can Pay With Points, earn extra points, enjoy Mariner Club sailings, and of course, the Amex reputation is pristine.

    Besides the incredible advertising and technology, Avoya handles all my accounting and “chasing” of commissions. I can spend ALL my time doing what I do best – selling over the telephone. With all the services they provide, the commission split is so worthwhile – don’t worry about the percentages, look at your bottom line! I can make MORE money in MY pocket using Avoya’s lead program, than I could if I kept 100% of the commission but had to spend my time marketing, advertising, prospecting, bookkeeping…instead of just selling selling selling.

    I also know that if I have a question, Avoya’s expert team will be there for me. Avoya’s reputation with the vendors is incredible. No matter what I need, the name “Avoya” opens doors and escalates problems until they are solved.

    They are receptive to suggestions, continuously improving, and ethical beyond belief. The opportunities for learning are terrific – webinars are available both live and recorded. Vendor training, sales coaching, FAMS, a terrific annual national conference…

    Avoya wants full time travel professionals. If you have only a few hours a week, this won’t work for you. Our leads are nationwide and worldwide. If you make yourself available to your clients and are responsive when THEY want you, you can really make a lot of money. I have my emails going to my smartphone, and my voicemails transcribed into emails that I get on my smartphone, too. So I can be as responsive as possible. I also know that when I travel I have trusted and competent colleagues who can deal with my clients in an emergency, and who will have access to all my computer-based records.

    In 2011 we made more money than ever, and also spent 48 days at sea. Who DOES that?!

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  233. Cindy Jabbour
    July 13, 2012 at 2:23 pm #
    14 / 21 found this review helpful.
    Rating

    I have been with Avoya Travel since 2004 and it has been the best business decision that I have ever made. I had previously worked with a leading, upper premium cruise line.

    Free leads, what more can you ask for? Support, training, leads, software program, buddies program to assist in my absence, lots of fams available, national convention………

    I can make as much money as I want or as little as I want. That part is dependent upon how many hours that I would like to put in. Presently, I work many hours per week.

    You can not go wrong if you have the desire to learn and succeed.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  234. Lelia Hairston
    July 13, 2012 at 2:18 pm #
    15 / 21 found this review helpful.
    Rating

    As an agent with over 20 years in the travel industry, having worked for a lot of large corporations, AAA, Carlson Wagonlit, and American Express, I can honestly say joining Avoya Travel was one of the best decisions that I have ever made!

    I have made more money and enjoy the flexibility that I am afforded by associating my business with Avoya Travel.

    The technology and support is one of a kind, top notch and ever evolving for the enrichment of everyone.

    I had a serious health issue in the fall of 2011. The peace of mind and kindness that was extended to me will never be forgotten. I was able to work when I was up to it and still make money to support my family. For the last 3 years, I have been a top producer even with the illness, thanks to Avoya’s Live Lead program.

    I hope to continue to be well and look forward to a long and productive relationship with Avoya Travel.

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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  235. Lisa Long
    July 13, 2012 at 1:25 pm #
    14 / 20 found this review helpful.
    Rating

    I have been with Avoya for 2 years.

    I first decided to affiliate my independent business with Avoya Travel because of their Live Leads™ program and the low financial investment. Getting new clients delivered directly to me based on my specialties seemed like all I needed to make my business successful.

    Once I experienced Avoya Travel’s excellent sales support, motivating webinars, cutting-edge Agent Power™ technology, and more, I realized how far my host agency had exceeded my expectations.

    I’ve taken full advantage of Avoya’s many training opportunities and my sales and commissions have soared!! In my 2nd year I received the “Best of the Best” award from Avoya Travel and over 90% of my customers came from leads they provided.

    Avoya Travel is highly respected in the travel industry and I am very proud to be affiliated with Avoya Travel.

    Industry Experience: I have 6-10 years industry experience
    Affiliation: I am currently hosted by this host agency

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  236. Beth Leonardt
    July 13, 2012 at 12:57 pm #
    13 / 20 found this review helpful.
    Rating

    I was drawn to Avoya Travel mostly because of its reputation as being a long-time representative agency of American Express. I wanted to be affiliated with a company that I know my clients can trust and respect. By providing us with specialist programs, almost daily trainings, webinars, and more, Avoya Travel offers my home-based agency unbelievable education. They keep us up-to-date with the travel industry, which is very important to a home-based agent.

    The support that we recieve is the BEST 24/7 if you need something they are there for you. The owners of this company are hands on and will always take time out of their busy day to spend time with an IA that is needing help or just wants to talk.

    We also have a National Conference that is the BEST. Not only do we learn so much, get to meet the supplies face to face but it’s fun.

    I would also have to say that our lead problem is the BEST – so if you are coming in with a book of clients are just starting over, Avoya is the place to join.

    Beth Leonardt
    An Independent Affiliate of Avoya Travel Since 2010

    Industry Experience: I have 11+ years industry experience
    Affiliation: I am currently hosted by this host agency

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