Etiquette & Rules

This is a website to help travel agents make an informed decision when choosing their host agency. We encourage an open environment where people can express their opinions professionally and in an educational way.

If you find a review you believe to be inappropriate, please contact us. We will investigate the review to see if it follows the guidelines. We do not automatically take down negative reviews as they are an important part of the conversation, but unsubstantiated reviews where we cannot contact the reviewer are taken down. We do not arbitrate between parties having disagreements.

Please note, you are responsible for what you say. We reserve the right to remove comments violating our policy at any time. Read our Terms of Service and Review Rules (below) for further details.

When Writing a Review… Avoid Writing #$#@!!.

We mean it both ways. We remove reviews with expletives and we want good content so make your reviews are constructive for those searching for a host agency. To make sure Host Agency Reviews continues to be a helpful guide for those choosing a host agency, please use the following (and commonsense) as guidelines.

1) Any defamatory and/or offensive statements will be removed.
If you’ve had a bad experience, the best way to let people know is to give a constructive account of what happened, how you tried to fix it, and the end result. If you really want to be heard, do it tastefully and constructively.

2) Any irrelevant, off-topic, plagiarized, and/or solicitation posts will be removed.
Reviews are to  help travel agent choose a host agency, not for promoting your company or host agency. Any links or self-promoting reviews will be removed. Don’t post the same or similar review across multiple sites.

3) Conflicts of Interest.  
Our whole system is based on the idea that reviews are helpful, honest, and real. A paid review (both negative and positive) is a conflict of interest. Writing a review without full disclosure of your relationship to the company (or one of it’s competitors) is a conflict of interest. Posting a review on behalf of someone else or pretending to be someone you’re not is a conflict of interest.

4) Must have currently or previously belonged to host agency.  

We require that users have belonged to the host agency they’re reviewing. We’re looking for users that have experienced the host agency’s program, not their sales staff. Our site aims to offer insight to readers on the inner workings of the host agency and that can only be accessed if you are, or have previously been, a member of the host agency.

5) Anonymous reviews must leave a valid email in order to be published.

We highly recommend using your real name. Readers tend to pay little attention to reviews that are anonymous. That said, if you choose to write an anonymous review, we require a valid email. While you may not want to share your name with the host, if we’re going to publish it, we require that we can get in contact with you. If we try to contact the reviewer and the email bounces, the review will be removed.

Users who do not follow the above rules may have their posts deleted or removed from the system. Remember, people will listen to constructive critiques that help them in their decision process. People will dismiss your thoughts, however valid, when you have a vendetta.

Thank you for help in making this a great experience for both the host agencies and the travel agents. If you have more questions on how things work, a stop by our FAQ section may be helpful.

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